Has a customer asked you a question or say something that was completely out of line? Let us know here. The most common questions and phrases will become an article for my blog.

~Jennifer

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This would be worth rinsing out the cup in this case.



Ron Ingber said:
I always offer to rinse out customers' travel mugs. Otherwise, my fabulous coffee will taste like s**t after being mixed with whatever is left in the bottom of the mug.
Also, the savings in not providing paper cups & lids helps.

Ron, the Country Guy
I give my regs a price break on coffee when they bring in a mug as it cuts down on the cost of my expensive compostable cups. If they are ordering an espresso drink, heck....ill even heat the cup up for em. side note- this only happens once in a blue moon but my regs are cool people.

Jennifer Vaaler said:
This would be worth rinsing out the cup in this case.



Ron Ingber said:
I always offer to rinse out customers' travel mugs. Otherwise, my fabulous coffee will taste like s**t after being mixed with whatever is left in the bottom of the mug.
Also, the savings in not providing paper cups & lids helps.

Ron, the Country Guy
We've been doing a similar promotion- we have these eco-friendly Keep Cups we've been selling which are great because they fit under the heads of our La San Marco machine and also in carry bags/trays and car cup holders. We give a 30c discount to the customer (and fill the Keep Cup for free the first time!) to pass on the savings of not using the paper cups.

We also heat them to prevent the coffee going into a cold cup, and it helps the plastic retain the heat better. There are a few repeat offenders when it comes to bringing in dirty cups, most of the customers are super-conscientious about cleaning them which says a lot about their relationships with our shop and baristas. We've had a few with their own eco-systems, luckily the co-workers of the slobbish customer often pay them out about it. Still, I find it annoying, especially if they just hand it over and you open the lid to be hit in the face with the pungent smell of week-old latte. Ick! Still, that's like 1% of the people with Keep Cups who don't clean them, so it's not a MAJOR issue...



Jason Campbell said:
I give my regs a price break on coffee when they bring in a mug as it cuts down on the cost of my expensive compostable cups. If they are ordering an espresso drink, heck....ill even heat the cup up for em. side note- this only happens once in a blue moon but my regs are cool people.

Jennifer Vaaler said:
This would be worth rinsing out the cup in this case.



Ron Ingber said:
I always offer to rinse out customers' travel mugs. Otherwise, my fabulous coffee will taste like s**t after being mixed with whatever is left in the bottom of the mug.
Also, the savings in not providing paper cups & lids helps.

Ron, the Country Guy
I have a Keep Cup and really enjoy mine.



Laura Campbell said:
We've been doing a similar promotion- we have these eco-friendly Keep Cups we've been selling which are great because they fit under the heads of our La San Marco machine and also in carry bags/trays and car cup holders. We give a 30c discount to the customer (and fill the Keep Cup for free the first time!) to pass on the savings of not using the paper cups.

We also heat them to prevent the coffee going into a cold cup, and it helps the plastic retain the heat better. There are a few repeat offenders when it comes to bringing in dirty cups, most of the customers are super-conscientious about cleaning them which says a lot about their relationships with our shop and baristas. We've had a few with their own eco-systems, luckily the co-workers of the slobbish customer often pay them out about it. Still, I find it annoying, especially if they just hand it over and you open the lid to be hit in the face with the pungent smell of week-old latte. Ick! Still, that's like 1% of the people with Keep Cups who don't clean them, so it's not a MAJOR issue...


We do this at my shop as well. Customers have really caught on to this about half of our regulars bring their own mugs. I also noticed that we have been selling more of our own travel mugs! If they purchase a mug we always fill it up for free. And it is only a small percentage that bring in a dirty mug.


Laura Campbell said:
We've been doing a similar promotion- we have these eco-friendly Keep Cups we've been selling which are great because they fit under the heads of our La San Marco machine and also in carry bags/trays and car cup holders. We give a 30c discount to the customer (and fill the Keep Cup for free the first time!) to pass on the savings of not using the paper cups.

We also heat them to prevent the coffee going into a cold cup, and it helps the plastic retain the heat better. There are a few repeat offenders when it comes to bringing in dirty cups, most of the customers are super-conscientious about cleaning them which says a lot about their relationships with our shop and baristas. We've had a few with their own eco-systems, luckily the co-workers of the slobbish customer often pay them out about it. Still, I find it annoying, especially if they just hand it over and you open the lid to be hit in the face with the pungent smell of week-old latte. Ick! Still, that's like 1% of the people with Keep Cups who don't clean them, so it's not a MAJOR issue...



Jason Campbell said:
I give my regs a price break on coffee when they bring in a mug as it cuts down on the cost of my expensive compostable cups. If they are ordering an espresso drink, heck....ill even heat the cup up for em. side note- this only happens once in a blue moon but my regs are cool people.

Jennifer Vaaler said:
This would be worth rinsing out the cup in this case.



Ron Ingber said:
I always offer to rinse out customers' travel mugs. Otherwise, my fabulous coffee will taste like s**t after being mixed with whatever is left in the bottom of the mug.
Also, the savings in not providing paper cups & lids helps.

Ron, the Country Guy
"its 80 degrees out, why would he think I wanted a HOT drink? You are service workers, its your job to know what I want, when its hot out" Angry Saudi customer to my co worker after being served a hot white mocha in Tucson AZ in the spring.
Since when was reading customers' minds a requirement? And yes, many people do enjoy hot coffee on a hot day...



Gretchen said:
"its 80 degrees out, why would he think I wanted a HOT drink? You are service workers, its your job to know what I want, when its hot out" Angry Saudi customer to my co worker after being served a hot white mocha in Tucson AZ in the spring.
YES! Its one thing to rinse out and heat up a personal mug, but its another to get a travel mug handed to yo with half a mocha left in it from last week. Come on if Im going to wash your dishes you better be leaving me a big tip.


Jason Dominy said:
"Could I get a large coffee, in my travel mug? Here, can you wash this for me real quick?"
Its not that bad and certainly doesn't warrant retaliation, but it really sucks when a customer looking at a perfectly poured three tiered tulip looks up and asks "Did you do that on purpose?"
"Is there any way I can get an iced coffee without the ice melting?"

I had to think about that one for quite a while.
It almost seemed so out there to me that I actually sat back and thought about how I could actually do it! Haha.

Taiya Jarva said:
That one deserves a big old facepalm.


Ronette Reynolds said:
"Is there any way I can get an iced coffee without the ice melting?"

I had to think about that one for quite a while.
There's been a lot of head-scratchers for me but I think it irks me the most when people change their order after they pay. Say they pay for a "regular" latte, I get ready to make their drink (or even half-way through) and they say..."Oh, can I get that Decaf?" or "Can you add vanilla?"; Sure, I'll do that for them but most of them become upset if their new addition costs extra. Or better yet, if I finish their drink and THEN they change their mind or say they left out a very important descriptor.

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