We use Aloha in our restaurant across the street, its great, but very costly. We use CSM in our coffee shop, its easy to work with for the most part, we've had it for a year and half with no problems. Some of there reports are clunky. I wish I spent more time during the training with them, but thats my fault. One of the reasons we went with them is the gift card data base
most other systems make you pay a fee per swipe or per card. This is a very simple system that does the job. CSM staff are all very helpful.....but sometimes hard to get to. If I had to do it again I would buy the same system.
We used CSM at our coffee shop after trying several other local brands that totally sucked & didn't have coffee functionality. We always had great support with CSM (even in Central time) & the extra hours of training really made the difference. It was also very easy to teach to my employees. Some have mentioned problems about inventory, creating new modifiers, and employee scheduling, all which I though were very easy & rather intuitive. Building our customer database was awesome & keeping track of free drinks, discounts, and how much specific customers purchased as well as their history & a place for notes (like dogs'/ kids' names) was fabulous! Using that data I was able to offer "frequent customer specials, isolate VIP spenders for exclusive discounts, etc. Some issues that I think could've been improved were at the "complete transaction" screen - entering in discounts in coupon form was difficult. Our cafe also served lunch & we were able to queue orders, assign tables, and add items with ease. Also, as an owner I really liked have access to so many valuable reports like "recommended reorders, sales per hour, sales per employee, 'no sale' access, etc. I also liked being able to assign different security levels for each employee based on duties, seniority, etc. After fooling around with both Selby Soft & CSM I chose CSM and I would highly recommend it to those looking to implement a new system fast and with minimal headaches.
If you are interested in buying this system but can't afford the $6000+ to but new, I'm selling my system (because I'm moving to Costa Rica & closed my shop) for $3500. I also purchased a new service, support & upgrade warranty that I think should transfer (not totally sure though). During the time I used I had three problems: 1) once the screen froze - the support at CSM installed a fix remotely that was related to my pole display & everything worked fine, 2) once I couldn't get a specific employee's schedule to print...found out that I had accidentally entered in his work schedule as his vacation schedule (duh!), 3) The screens began to lag for a long time between screens...I called CSM and they suggested that I not leave a bunch of customers in the queue for long periods of time (like over two weeks). Anywho, like I said, if you are interested in purchasing a used system I've got mine listed in the classifieds section of BE.