Has a customer asked you a question or say something that was completely out of line? Let us know here. The most common questions and phrases will become an article for my blog.

~Jennifer

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Lauren Nicholls said:
call me crass but if you drink espresso know that it doesn't have an 'x' in it PLEASE.

and don't encourage people to say 'expresso' by putting it all over advertising signs and menus spelt wrong. it drives me crazy.

*sigh*
I feel your pain, and while I'm not fond of the 'x' pronunciation either, there are some indications that it isn't wholly incorrect. 'Cappacino' on the menu, OTOH, makes me get out of line. Every time..
My suggestion is to always KILL THEM WITH KINDNESS. It just never pays to argue or engage in negative talk with customers. One time this guy was so incredibly rude that another customer came to my defense which just made that rude guy look like a bully. The whole line of customers got involved it was fun to watch. I always say to try and take the high road if possible, but I must add that once in awhile a customer will go to far and I just politely ask them to leave the store. It's not always easy that's for sure. Dawn


Dawn Pinaud said:
My suggestion is to always KILL THEM WITH KINDNESS. It just never pays to argue or engage in negative talk with customers. One time this guy was so incredibly rude that another customer came to my defense which just made that rude guy look like a bully. The whole line of customers got involved it was fun to watch. I always say to try and take the high road if possible, but I must add that once in awhile a customer will go to far and I just politely ask them to leave the store. It's not always easy that's for sure. Dawn

So true. It's totally wort it when the customers step in.
I will not mention names here but a new customer came to the front counter to ask our pregnant barista for a latte. He then asked her if he could get breast milk with that. Good thing I was not near and damn good thing her husband was out taking a break on the back porch. I'm 99% sure there would have been a blood infused latte. By the way he has never been back.


Joseph Robertson said:
I will not mention names here but a new customer came to the front counter to ask our pregnant barista for a latte. He then asked her if he could get breast milk with that. Good thing I was not near and damn good thing her husband was out taking a break on the back porch. I'm 99% sure there would have been a blood infused latte. By the way he has never been back.

This would make number 1 on my list IMO. That is the most out of line thing I've heard yet.
And we live in a very small little town of 1500 or so. Just weird. Super weird.
Joe


Jennifer Vaaler said:


Joseph Robertson said:
I will not mention names here but a new customer came to the front counter to ask our pregnant barista for a latte. He then asked her if he could get breast milk with that. Good thing I was not near and damn good thing her husband was out taking a break on the back porch. I'm 99% sure there would have been a blood infused latte. By the way he has never been back.

This would make number 1 on my list IMO. That is the most out of line thing I've heard yet.
"Where is your cappuccino machine?" - obvious gas station customer.
This person/customer was from a larger city where you might get away with treating folks that way. Not here in this town. He is marked now. In a small town you get marked and everyone knows who you are. In the big city the pervs' can hide.
Joe


Ashley N Ruby said:
"Where is your cappuccino machine?" - obvious gas station customer.
Which is exactly why I prefer smaller towns.


Ashley N Ruby said:
"Where is your cappuccino machine?" - obvious gas station customer.

Smile, do your best super hero pose, point at yourself and let them know who the cappuccino machine is.
This is great!

Jeremiah Perrine said:
"Can you put more coffee in here, this is not a cappuccino?" - Customer (Bitter elderly lady). "I'm sorry to hear that. We try to serve a traditional cappuccino. What was it you'd prefer?" - me "I worked for Folgers for 30 years. I KNOW what a cappuccino is. Just put more coffee in it."


Brady said:


Ashley N Ruby said:
"Where is your cappuccino machine?" - obvious gas station customer.

Smile, do your best super hero pose, point at yourself and let them know who the cappuccino machine is.

Smile and nod seems to be the answer to most things

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