I just finished this book per Jay Caragay's recommendation on another thread.
I am trying to wrap my mind around the concepts laid out in this book. Mr. Gerber presents some good thoughts, but I am uncertain about how I would even begin implementing these principles and procedures in the planning of my own shop.
Has anyone else read this and used it to help guide their shop's development? Jay, do you have any more insight to offer?
I think this book is definitely worth reading, and I believe that if I could read past the necessarily vague applications, due to the number of possible industries who could apply it, I could see how this would work in a Coffee Shop environment. Right now though, I am not sure where to begin.
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