From the Mouths of Baristas Flows Truth--Or Does It?

The folks at Gawker media blog, the most prolific purveyor of snark on the web, were treated to a special email from a Starbucks employee, laying out exactly what happened during the company's three hour "retraining session".

Apparently, it was not so much educational as boooooring.

There's also a link to a previous post about the positively gushing analysis of "Starbucks Robots"--Gawker's words, not mine--on the Starbucks Gossip blog.

Read it for yourself and don’t forget to gloat.

Post originally published by Milwaukee Specialty Food and Coffee.

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Comment by Bel Townsend on February 29, 2008 at 4:04am
Fantastic. Poignantly, even the other article on there - with a well-bribed/brainwashed barista saying "It was awesome" etc claims that it was still more about customer service and creating that 'third place' idea than practicing making the actual coffees well. Which kinda says it all really.
Comment by Jason Dominy on February 28, 2008 at 12:01pm
Beautiful. Truly.

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