I had always planned on getting a small Diedrich for the cafe/roaster I recently opened, but both the generic way they began responding to my questions as well as these reports that I began hearing about customer service made me go an entirely different direction. Now I have two San Franciscan roasters... a 1 pounder and a 6, and haven't looked back. No equipment will be problem free, but the assistance provided by Bill and his staff at Coffee/Per has been invaluable. Not to mention that they build a fantastic looking hand-crafted machine that is also made in the U.S.A.
Not ridiculous, it is the stupidest thing i have ever heard. With the price they charge for their roasters, they should give you lifetime service.
I considered them but fortunately found TOPER in Turkey. Granted, the language barrier feels impossible to overcome but they are the nicest people around and for the little things that i have had to deal with, they have been awesome. Plus, the roasters are literally half the price. WIth what i was going to buy one diedrich i ended up buying two from Toper.
I think they now have a distributor in the USA. I hope somebody from Diedrich is reading this.
i roast on a diedrich as well, in the past they have been very accomodating, this is the first ive heard of their new policy?!
did you resolve your blower issue??
I've been reading this thread and just wanted to add my 5 cents...
I'm based in Israel and I roast with Coffee-Tech Engineering roasters (a 90kg one and a 2kg automatic one). Coffee-Tech is an Israeli based company but, since I visit there now and then, I can tell you that from what I know they're super nice whether it's regarding answering mails or servicing their clients all around the world (including the states).
It just seems ridiculous to me what I've been reading here about Diedrich so thought I'd let you know that there are manufacturers out there who still bend over backwards for you even after the deal has been done. And that's how it's supposed to be.
To Dan Urieli, I read that you use an Israel made roaster. Do you roast here in USA with it?
Do they have offices here in USA to serve this market? How do you like the automatic 2kg?
I wrote to the Coffee-Tech web site and they answered me immediately with specs and prices. Would like to see them in operation.