I know this has been a topic of conversation many times before, however I thought I'd bring it up again...
After working in the specialty coffee industry for nearly ten years now, I constantly run into Starbucks employees who come into our shop. Which is great, don't get me wrong. However they ALWAYS point out that they work there, or have before.
I guess what brought this on is a customer who has been coming in for awhile now, who I now have an interview with tomorrow was telling me that she knows "how to do everything already."
What makes these people think that they know how our business operates? Or even make drinks correctly?
I guess I've never worked for a coffee chain before, but I really question how extensive their training is.
*sigh* at my shop, it always comes down to the great macchiato debate.....
From my personally hiring experience I would never hire someone that said, "I know how to do everything." That is a huge red flag and that would tell me immediately that the interviewer is going to be difficult to work with. In your case it doesn't matter if the person is a former Starbucks employee.
If you still feel that the person you are interviewing tomorrow has potential I would be very blunt with the interview. Let the interviewer know that you appreciate there confidence but you want to make clear they have to learn your policy and procedure (AKA drink preparation, Etc).
For the record I have hired a Starbucks employee once before (didn't work out, but that's a different story), but I always interview each & every applicant the same way. Fair & honest. Regardless of experience. I believe that during the intervewing process you should be open, & decide whether or not that they would be a fit for our business. Trainable, or customer service.... I have noticed that people with experience seem to be harder to train or break former work habits.
On another note. I rather enjoyed all of your comments.
I'm curious to see what will happen tomorrow... Keep you posted!