Mike M's Discussions (115)

Discussions Replied To (92) Replies Latest Activity

"Jeremy - I just watched the Zingle video. Sounds like a great concept with a decent…"

Mike M replied Feb 19, 2011 to Accelerating Customer Service

15 Mar 9, 2011
Reply by Sandy Hon

"Thank you for the detailed response Rich! That's really interesting to hear about th…"

Mike M replied Feb 19, 2011 to Americanos vs Drip Coffee

18 Feb 22, 2011
Reply by Todd Lowe

"Brady - Do you recommend doing anything to alter the espresso, or is it the same sho…"

Mike M replied Feb 19, 2011 to Americanos vs Drip Coffee

18 Feb 22, 2011
Reply by Todd Lowe

"To clarify, the very reason I am interested in exploiting these tools is to provide…"

Mike M replied Feb 19, 2011 to Accelerating Customer Service

15 Mar 9, 2011
Reply by Sandy Hon

"@ John - great point. Does the temperature recommendation vary by the coffee/espress…"

Mike M replied Feb 19, 2011 to Americanos vs Drip Coffee

18 Feb 22, 2011
Reply by Todd Lowe

"Mike, great point about the customer focus.   It sounds as though your company is de…"

Mike M replied Feb 19, 2011 to Accelerating Customer Service

15 Mar 9, 2011
Reply by Sandy Hon

"@ Jeremy - you said your customers do text in? How does that system work? Do they te…"

Mike M replied Feb 19, 2011 to Accelerating Customer Service

15 Mar 9, 2011
Reply by Sandy Hon

"Rich, you said you have airpots available in the morning then only americanos in the…"

Mike M replied Feb 19, 2011 to Americanos vs Drip Coffee

18 Feb 22, 2011
Reply by Todd Lowe

"Great discussion! Thank you everyone for the responses. It's interesting to see the…"

Mike M replied Feb 19, 2011 to Americanos vs Drip Coffee

18 Feb 22, 2011
Reply by Todd Lowe

"Matthew, I think this is the most responsible and equitable approach to the situatio…"

Mike M replied Jan 28, 2010 to What makes the Starbucks employee tick?

14 Jan 28, 2010
Reply by Jay Caragay

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