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There's been a lot of head-scratchers for me but I think it irks me the most when people change their order after they pay. Say they pay for a "regular" latte, I get ready to make their drink (or even half-way through) and they say..."Oh, can I get that Decaf?" or "Can you add vanilla?"; Sure, I'll do that for them but most of them become upset if their new addition costs extra. Or better yet, if I finish their drink and THEN they change their mind or say they left out a very important descriptor.
It almost seemed so out there to me that I actually sat back and thought about how I could actually do it! Haha.
Taiya Jarva said:That one deserves a big old facepalm.
Ronette Reynolds said:"Is there any way I can get an iced coffee without the ice melting?"
I had to think about that one for quite a while.
in any way shape or form said the -word- 'eXpresso' as opposed to espresso, is out of line to me, call me crass but if you drink espresso know that it doesn't have an 'x' in it PLEASE.
and don't encourage people to say 'expresso' by putting it all over advertising signs and menus spelt wrong. it drives me crazy.
more crazy... than the lady who asked me to make her a latte at normal temp but then put it in the microwave till it was super hot cos she liked how it tasted that way...morally i couldn't do it...so i waited until she found her seat on the other side of the cafe and then asked a workmate to make it and serve it for me.
Its not that bad and certainly doesn't warrant retaliation, but it really sucks when a customer looking at a perfectly poured three tiered tulip looks up and asks "Did you do that on purpose?"
Can I get Short/Tall/Grande/Venti Latte?
Does break your heart just a little when you go to so much effort and are so proud of your art and they just chuck sugar in and stir it without even a glance... but then you have others who are very excited and even want to take pictures!
Daniel Gruska said:Its not that bad and certainly doesn't warrant retaliation, but it really sucks when a customer looking at a perfectly poured three tiered tulip looks up and asks "Did you do that on purpose?"
I've had plenty of customers tell me how to make things. Its like "Well at least you know what to do because I sure havent been able to figure it out in the last 15 years!" I once had a customer tell me as I handed her a Latte "Uh..Lattes come with Whipped Cream" I also get alot of people asking for half cappuccino half hot chocolate (I assume they are used to buying their cappuccinos from gas stations) so I just make them a mocha & they love it. I've also had a ton (I mean a ton) of people say "Oh, I dont want a cappuccino because it has too much sugar in it...give me a vanilla latte instead" I love that one. Or just simply the people that order a cappuccino & then complain that its not sweet. I also once had someone argue all day with me about how to pronounce robusto (He said something like Rubostu) He doesnt even drink coffee, he just heard it on TV & insisted I didnt know what I was talking about. But the best was when the Caramel Macchiato got big I would have people just order a Macchiato & I would make them a Macchiato. Which of course they would then tell me was wrong. Oh yeah, and the people that order an espresso & then asks where the rest of it is. I always say "I cant compete with stupid nor can you fix stupid."
it really sucks when a customer looking at a perfectly poured three tiered tulip looks up and asks "Did you do that on purpose?"