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Joona Suominen said:"Not as good as in Italy"
"In Italy they do this and that"
"In Italy this costs.."
Agreed. You could also sub "Seattle".
I once had a customer explain to me that the reason that the coffee was so much better in Seattle was that "all of the bosses live there, and could walk in the door at any minute."
I politely pointed out that "the boss" of our shop was up at the register, and was in our shop every day.
My personal least-favorite statement is some variation of "I've never had your drink before, but can you make it differently?"
I usually explain how we make it, try to figure out what they are looking for, and often talk them into trying it "our way" first with an offer to remake it if it isn't to their liking. Guess how many I've re-made?
I was working at a "cafe" once and just finished making some latte art when my boss looks over my shoulder and was like, "you know lattes don't have foam...make it over", then pours it out in front of my customer!
For me, the one thing that really crosses the line (and this has happened to me a couple of times) is when customers talk to their friends about how easy being a barista is. They aren't talking to me, but it has always been made perfectly clear that, in their opinion, a trained ape would be just as effective behind the counter. I can deal with ignorant and confused, dismissive and arrogant makes me want to throw things. I don't of course. I just smile and serve them their drinks.