Being the only true cafe' in a small town, we constantly have to educate the customer. But one of the most frustrating is the woman who ordered 4 shots of espresso over ice and then asked us to fill it with 1/2 & 1/2. When we handed it to her and explained the next time she might just ask for an iced breve, she said "no, if I order it that way I'll have to pay twice as much." Not one of our favorite customers, to say the least!!!
*** slightly adult humor/storys ***
1. although it didnt happen to me, it kinda did in context... so this guy, a regular, comes in and is talking to my friend(and fellow employee) who ill call "stan", and i could totally see them talking quietly out in the shop... i see my stans face contort and just go like "did this guy really just ask me that?" Stan stops talking to the dude and walks over to me shaking his head in shame and motions for me to walk back in the office so he can tell me something... basically in a paraphrase of his very long descriptive story this dude told stan that "stan was looking very sexy that day and that he would like to have a 3some with stan, the manager of our shop and him..." Turns out we go and tell our boss and our boss is like yeah this guy has been kicked out of like every other local shop and restaurant around for saying stuff like this, and was on the local sexual predators list as well as being a schizo ...
i know it wasn't really that funny at the time, but in hindsight i can really get a good laugh out of the whole thing...
2. there is this old guy, a Korean war vet, who currently comes into my shop, but once at the same old shop he had come in in the morning and saw some of my piercings and tattoos and started saying some crazy stuff and i was trying to be polite and nice saying something along the lines of "different strokes for different folks" and he finished our conversation by saying that he wanted to "come across the counter and slit my throat with a knife"... seriously i was at the time like wtf, but now that he comes in all the time at my current shop hes actually come to be super nice to me which is scary and slightly funny at the same time...
3. the classic can i have a caramel macchiato, you make it, then they hold up the tiny glass or very light cup and ask if it is like the ones in starbucks...
They come up all the time, but heres one of the good ones.
C: Can I get a latte?
B: Sure, what size?
B: okay, for here?
C: yes please...
She then proceeds to sit down and talk to her friends.
B: Medium Latte's ready!
C: is this with soy?
B: no, sorry, did you want soy?
C: yeah, I cant have milk.
B: not a problem, let me remake it for you, it'll just be a second.
B: Soy Latte's ready!
C: Thank you...(takes a sip)... oh, can I get this extra hot?
So of course I remake it... I;m nto about to steam the whole thing.
B: medium extra hot soy latte ready!
C: Thank you!
sits down and has a few sips... Comes back (very sweetly I might add.)
C: Um, I forgot to ask for decaf....
B: okay.... well.... one second.
I remake it, and shes happy...four drinks later.
A woman came in a few days ago and watched me pour a double rosetta on top of her latte. After I set the drink down on the counter, she exclaimed, "Oh that's wonderful! Did you do that yourself?"
I was in a chain store (not big green, but another one they own) last summer and requested a Macchiato. The very nice barista informed me that they don't make them like the well known caramel macchiatos, but that they make them traditionally. I asked what she meant by that and she replied: "we fill the cup about half way with foam, then 'mark' it with the shot of espresso." I said thank you, smiled, and ordered a cappuccino.
The old owners sister in law still comes into the shop to get her latte. She is privelaged to say the least. One of the first times I met her I had to remake her drink because it wasn't right. (We should come up with a name for when we have to remake drinks 3 or 4 times because the customer doesn't give you all the facts I.E. decaf, lowfat, extra hot w/e) So when it is finally what she wanted, she looks up at me and very matter of factly states, "What do I have to say to get my latte right?" with the most sincerest look on her face. I was humilated because the person on register just said "regular latte". Then, more than half a year later, Im pouring hearts on lattes and what not, in her attempt to make small talk says to me, "wow, your really getting the hang of this" AGGHHHHH!!!