its a new year & i'm ready to change up a few things at our shop starting with not giving credit card companies so much money.
i know a lot of shops are using square register and that is what we are moving to. the issue is prepaid accounts and tabs. i'm currently on coffee shop manager so i've been able to receive payments and set up accounts in lieu of gift cards. it's been great. we have over 500 customers set up this way.
i really don't want to go to a paper file system but i also don't want to lose the ability to serve our customers in this way. we also will hold open tabs on the rare occasion for regulars.
have any of you had this problem and how did you fix it?
Thanks Dan for all your input. I'm going to do just that!
The $275 flat rate only works up to about $21,000 is sales per month. If you go over that amount, square just switches to charging you the 2.75%. It's really fair. I've been using square since September 2012 and love it.
i've never had money held back in two years. i get a deposit every evening monday thru friday. it's seriously great!
Rob Morrisey said:
I found this link in PC Mag. http://www.pcmag.com/article2/0,2817,2380586,00.asp They gave it a great review. However, if you continue reading to the bottom of the page where they have the reader comments, it becomes quite negative! It seems they're holding back a majority of the charges for 30 days and in some cases not giving money back at all. No customer service and BBB getting many complaints. Any of this sound familiar to you guys?
We've been using Square for almost a year - love it! For gift cards, we just use a third party gift card processor (Mercury) and ring them up with a separate card swipe. We'll just ring all our GC sales through square as cash to keep track of things. Works pretty well. Still haven't figured out a good option for open tabs - right now, we just hold the credit card and write orders down on paper as we go, and then ring it all up at the end. Its been working fine.
On processing, we've been paying in the ballpark of around 1.8% total on all processing with the monthly plan ($275 for the first $20K and 2.75% after that). Best part - no hidden fees or charges. I can't even tell you how awesome I think Square is. There are also some great iPad cases that are made to work in a retail environment with Square - we use the Freeform stand and its been phenomenal. It allows the customer to interact a little bit and tips have gone up substantially for the baristas, and the wood design fits the feel of our shop (not one of those crappy plastic ones). Check it out: http://freeformwoodworks.com/