"Jay, that has to be the worst "off the cuff" management advice I have ever seen. It shows no management or training skills. That kind of an attitude sets up a difficult work environment at best and at worst will run you out of business with turnover and poor customer service."
You must have wrote that while I was writing my second reply to the thread. I missed it and now that the thread is closed, I thought I would share my thoughts with you now.
I disagree with your position that my approach creates a difficult work environment. Ours is an environment that strives for excellence. Where each cup and each customer matters the first time. Our standards are exacting, demanding and very high - and I expect my staff to maintain those standards on a daily basis.
Our approach is not for everyone. Not everyone will thrive in our environment. It's not meant to be for everyone. It's not uncommon for applicants or barista candidates to see the level at which they are expected to perform and back out. In fact, in our latest round of hiring, twenty percent of our hired candidates decided that it was not for them.
I don't pretend to be easy to work for. In fact, I try to paint as dark a picture as possible in order to weed out those who aren't up to the challenge. I presume by your comments that your approach will be different and I hope for your success.
Are you enjoying Barista Exchange? Is it helping you promote your business and helping you network in this great industry? Donate today to keep it free to all members. Supporters can join the "Supporters Group" with a donation. Thanks!