I have divided this process into 4 parts: operation, tecnique, sales and brand.
The operation means the way the baristas should conduct themselves in and around your business the way you want to, the tecnique is in fact being a good barista, having the skills to perform to perfection the art of making coffee (good espresso, great milk foam, latte art just to name a few).
Sales would be the service the baristas gives to costumers. How to handle objections and be a better salespersons. Because a barista is a seller of good coffee and listens to the needs of the costumer.
And last but most important, your brand, the concept of your coffee shop, they have to live it and feel proud to belong to __________ (coffee shop name).
Looking for same info- Does anyone require that employees NOT work for another coffee shop while employed at yours?
please reply, Thanks!