One of my favorite things to hear in the shop from customers is the dreaded phrase "I'll just go to Starbucks." I get it all the time when a customer doesn't find what they're looking for or when we're out of a particular syrup/drink. It's like they think it's the biggest insult in the world. I wish I could just say "go to Starbucks...see if I care." Most of the time this happens just as I'm done cleaning the espresso machine. I have to explain to them that I cannot make their venti upside-down caramel macchiato and they hit me with the "you're making me go to Starbucks" line. Does this happen to anyone else?
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