NO personal use of phone while on shift on the clock unless it's an emergency, period.
I agree. I work with a lot of baristas who text while working and it makes me feel like I am doing more work than they ate. Unless your fellow baristas are alert to customers, I would say no more texting.
Rob, I agree 100% - I think it is usually a bad idea to allow the phones to be used at all. No FB, Reddit, texting or random Googling (sp?) should be happening.
Oh, and Hi Rob!