I've been told that La Marzocco doesn't support well with parts. Anyone had great or bad experiences with them.
Looking to open a shop in a while and trying to figure out which machine to have as the 'cornerstone' piece of equipment for our shop.
La Marzocco appears to be out there and very popular - but since I have no experience with them, I'm not sure.
I've never had any issues getting parts from La Marzocco. I'd venture to say that they are also one of the better-supported manufacturers out there too, due to their broad popularity in the states.
If you are doing your own work, it is worth noting that Espresso Parts has a good selection of parts for them.
Check with your local service... who does your best local tech support?
Local service supports Unic and La Cimbali.
At least I'm not aware of others - but I'll certainly look into it.
I'm trying to find out directly from some of the main espresso machine making companies if they have support in the Fresno, CA area. The 5th largest city in the state and there's hardly an independent shop around. Tons of Starbucks (40+)!
We're hoping to change that in the next few months with our shop.
I think the nearest Rancilio tech is around Bakersfield which is about an hour away (not too bad).
The nearest Unic or LaCimbali is in Fresno (very convenient).
Working on checking with La Marzocco.
Another option is to get trained and become the tech myself. Looking into that too.
When I worked for Java City in Sacramento, we used Bev Tech for our service at our Fresno accounts, and they should have experience with La Marzocco. I couldn't get their website to work, but their number is (559) 485-8700.