I have had a few cafe's in the past and recently purchased a drive thru so this is my first time with a coffee drive thru. The questions I have are:
1. Knowing that drive thru's are about speedy delivery do alot of drive thru's offer baked goods and even bfast sandwiches and things of that nature?
I couldn't imagine the guy behind someone waiting for his coffee that is ordering a bfast burrito and a latte or something like that.
Is this something that drive thru's do? Or do they do it but only pre-made items? What if someone orders a bagel and wants it toasted.
2. This drive thru doesn't have a intercom system so you don't order till you get to the window, is this a big issue? I know alot of drive thru's around here that are like this and I always see cars in line but seems like it would take a bit longer?
thanks for any insight
Hey Brian, Not a coffee shop owner but I have worked with a ton of drive thrus through our customer base.
Food - the bulk of our drive thru customers carry the usual grab & go pastries (muffins, bagels etc). A good percentage have breakfast items that can be heated. Most do not do anything with made to order food however. With the oven technology out there, you can heat and toast pretty quickly.
I think a lot of this is figuring out what the customer expectation is and then making sure you can meet it.
Intercoms - I've seen both.
Order and pay at the window:
By the way, I've got a customer who routinely does 100-150 tickets an our out of a double sided drive thru with no speakers.
Thanks for the info, I have been visiting a lot of drive thru's lately and have seen a lot without intercoms and speakers, busy ones also. 100-150 tickets an hour! wow.