Director of Café Operations

Do you like a hearty mug of coffee for breakfast, an afternoon cappuccino, or a dessert espresso? Would you like to lead and develop a growing chain of upscale cafés in an upbeat fun multimedia entertainment retail environment? We have the perfect career for you on the Hastings Entertainment team! If you are an experienced coffee café manager (and aficionado!), the opportunity waits for you to help as we expand our café operations.

Responsibilities:
• Leading all operational and developmental aspects of the Hardback Coffee Café (HBCC)
• Creating and leading all HBCC strategic marketing and business development
• Building the organization and systems to support the operation and growth of all current and future Hardback Coffee Cafés
• Creating and ensuring consistency within all Hardback Coffee Cafés
• Assisting in the recruitment and development of HBCC Team Leaders and Baristas in new and remodeled café locations
• Training and assisting District Leaders in overseeing operations of cafés
• Ensuring company-wide customer satisfaction and product standards

Requirements:
• Relocation to Amarillo, TX
• Bachelor’s Degree in Business, Retail, Hotel and Restaurant Management, or equivalent work experience
• Experience running a multi-unit coffee shop or closely related service operation
• At least 3 years experience managing large teams in multi-unit retail coffee shops or closely related operations
• Demonstrated experience building organizations, systems, and teams in support of multi-unit operations, including appropriate metrics to measure success
• Demonstrated ability in developing strategic business and marketing plans that resulted in the growth of a retail coffee oriented or closely related service operation business function
• Strong written and verbal communication skills
• Excellent organizational and time management skills

If you are interested in this position please email brynn.burns@hastings-ent.com