My shop is located across the street from a Starbucks. Every once and a while when we're closing (8 pm) there will be a customer or two who comes to the door and asks if there's anything else around. I tell them that the Starbucks is open until 10. I always thank them for making us their first choice, and if we haven't dumped the coffee yet, I'll often offer them a cup on the house. I've seen plenty of them come back during our business hours, so it really doesn't bother me.
Another common situation is when a couple disagrees about where to get coffee. One of them will be adamant about going to Starbucks, and the other will be adamant about going to our shop. I always go all out on the latte art for the customer who insists on coming to our shop while their friend is holding a Starbucks cup. When I hand them their drink, and they get to see their Starbucks friend become jealous, they feel better, and I feel better.
haha I remember the first time someone asked me to steam their drink to 200 degrees. I was still in training and was like "um i don't think I'm supposed to do that." She was like "why not?" and I was like "well the milk will scald and taste like crap..." She understood and just wanted me to get it as hot as I could. How could someone drink a near boiling latte anyways? it's beyond me.
and back to all of this closing/ cleaning the machine before closing, this has happened once. I always keep one group open for the last minute customer. this discussion got taken out of context a little bit. I appreciate everyone's comments, but i feel like everyone thinks i'm a terrible barista and I drive people away because i would rather clean my machine and get out early than make one customer happy. Just know that this has never been the case.
Mmmm, always serve our customers until we close, regardless if we have cleaned the machine or not. It can always be cleaned again.
But yes, we get that "I'll go to Sbux" every once in a while and we just say "OK". The people that say it are really not great customers anyway. They are the ones who want something for nothing or just can't be pleased. Thank God they are few and far between.