there are 4 coffee shops in less then a block from were i work. if some one wants something i don't have i just comp the drink, show them some kick ass latte art, let them know about what we do. and with a little luck they come back. try to keep at least one group open so they dont have to wait to long
hahhahaha! I always take a deep breath before aswering back that we don't make a medium caramel macchiato. Sometimes I'd bother explaining what a macchiato is. But when they come and order a 'tall' coffee, i just don't care: I charge them for my largest and most expensive size. And don't you dare coming back saying you didn't order it!
I should have clarified, some days if it's super slow, we'll start closing up a little early. every now and then I'll clean the machine first but still leave the option for drip coffee or anything else that isn't espresso.