my pos supplier is asking for $600/year for technical support via their 800 number. I'm simply asking how much other people are paying. Perhaps it is simply a matter of perspective in that it really only amounts to $50/month, but that $600 seems like a big chunk.
Brendan - I understand you are frustrated. The case as I understand it is that you purchased equipment and software from a store that has been out of a support contract since 8/2008 and, according to our records, closed since sometime in 2009. Brendan, we are always careful to advise checking with us before ever buying used equipment from an owner.
As to unhelpful? Call me and let's talk. I know that you spoke to Kola here briefly today and it sounded as if anything was "too much" for a contract. I'm more than happy to talk to you about what can be done.
800-454-4434 and ask for me if you want to talk more.
Do not buy selbysoft! They want to charge 2500 for a license renewal on 2 year old system. It is out of support contract. Plus very unhelpful on phone. Who is paying who?