Greetings one and all.  Trying to get to the root of why I get nice crema but if it sits for 3 secs it kinda goes flat on me.  What would some of your thoughts be?

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I seriously question your technicians assessment. He's probably been descaling the machine like this:

^lol, those ladies are funny.
He actually has a business statewide doing repair work and has been for a lot of years. He does all the work for my sons shop as well. Very good reputation.

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