Time and time again, when I talk to people about coffee business strategy it seems the top priority is speed. "I want the customer to be able to be in and out in 90 seconds or less," and the like seem to have somehow become the goal to strive for in regards to customer service.



Fine. Good. Quick service is hard to look down on, but is that all there is to it? Of course not!



Now, don't get me wrong. I'm not saying that speed isn't a noble practice. I'm saying that it… Continue

Okay, so I like the fact that their stores have taken on a new "Coffee-centric" appearance. I like the fact that the big bags of this blend have a roast date. The signature on the bag is for God knows what, and it doesn't do a thing for me.



All of the huge bags I saw of this stuff (is it just me, or does their 5lb. bag look 1/3 larger than most others?) had a roast date of April 11th. Today is the 23rd, so the coffee should be reasonably… Continue