All Discussions Tagged 'roaster' - Barista Exchange2024-03-28T14:09:17Zhttps://www.baristaexchange.com/group/roasters/forum/topic/listForTag?tag=roaster&%3Bamp%3Bfeed=yes&%3Bamp%3Bxn_auth=no&%3Bfeed=yes&%3Bxn_auth=no&feed=yes&xn_auth=noDiedrich's Poor customer service!tag:www.baristaexchange.com,2010-09-20:1688216:Topic:9241202010-09-20T01:51:38.227ZDerryl Reidhttps://www.baristaexchange.com/profile/DerrylReid
I was shocked a little over a week ago when I phoned Diedrich for tech support! <div><br></br></div>
<div>I was in the middle of doing up a larger order when my blower motor started cutting out! </div>
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<div>I phoned Diedrich to hopefully get some help on diagnosing the problem. </div>
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<div>Their policy now is to send out an email contract asking for your visa card # and wanting to charge a minimum of $250.00 for getting tech advice from them! </div>
<div>Their…</div>
I was shocked a little over a week ago when I phoned Diedrich for tech support! <div><br/></div>
<div>I was in the middle of doing up a larger order when my blower motor started cutting out! </div>
<div><br/></div>
<div>I phoned Diedrich to hopefully get some help on diagnosing the problem. </div>
<div><br/></div>
<div>Their policy now is to send out an email contract asking for your visa card # and wanting to charge a minimum of $250.00 for getting tech advice from them! </div>
<div>Their comment was that so many people are buying used equipment and phoning them for help. </div>
<div>I bought mine new, 4 years ago and they have all my information on file. </div>
<div>I was told my problem could be one of two thing, and if I wanted to speak to the electrician and pay the minimum they would trouble shoot it for me. </div>
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<div>Does this not sound ridiculous? Shouldn't a company be standing by their equipment and customers? </div>
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<div>Very Disappointed Diedrich customer! </div>
<div><br/></div> Newbie Commercial Roaster Needs Advicetag:www.baristaexchange.com,2010-08-16:1688216:Topic:9023952010-08-16T17:04:47.068ZNathan Smithhttps://www.baristaexchange.com/profile/NathanSmith
<p>I am new to the coffee roasters group. I am very serious about purchasing my first commercial roaster this year and I would love some recommendations on what brand/type of roaster to purchase. I've read discussions on other forums that seem to contradict themselves. I am looking to purchase a roaster that can handle at least a 10lb charge. (that's 10lb roasted) I have about $10K to invest.</p>
<p>I have a strong passion for great coffee and I would cherish any advice and recommendations…</p>
<p>I am new to the coffee roasters group. I am very serious about purchasing my first commercial roaster this year and I would love some recommendations on what brand/type of roaster to purchase. I've read discussions on other forums that seem to contradict themselves. I am looking to purchase a roaster that can handle at least a 10lb charge. (that's 10lb roasted) I have about $10K to invest.</p>
<p>I have a strong passion for great coffee and I would cherish any advice and recommendations you would have for me. Thank you in advance!</p>
<p> </p>
<p>~Nate</p> smoke abatementtag:www.baristaexchange.com,2010-06-21:1688216:Topic:8706232010-06-21T15:05:50.992ZAnthony Williamshttps://www.baristaexchange.com/profile/AnthonyWilliams
<p>Hello everyone,</p>
<p> </p>
<p>I just moved my roaster to a new town and there is some concern regarding the smoke emitted from the roaster. The issue isn't pollution, but rather the nuisance smoke can cause. Anyone out there fitted there exhaust with an exhaust fan like the ones used in restaurants? Would that even work? Thanks for any and all input. Oh and yes, cost is a factor...big factor.</p>
<p> </p>
<p>Tony</p>
<p>Hello everyone,</p>
<p> </p>
<p>I just moved my roaster to a new town and there is some concern regarding the smoke emitted from the roaster. The issue isn't pollution, but rather the nuisance smoke can cause. Anyone out there fitted there exhaust with an exhaust fan like the ones used in restaurants? Would that even work? Thanks for any and all input. Oh and yes, cost is a factor...big factor.</p>
<p> </p>
<p>Tony</p> Looking for Roaster 30- 70 kgtag:www.baristaexchange.com,2009-02-21:1688216:Topic:3444642009-02-21T10:15:48.913ZRandy Fasighttps://www.baristaexchange.com/profile/RandyFasig
Need another roaster. Have one?
Need another roaster. Have one?