All Discussions Tagged 'Diedrich' - Barista Exchange2024-03-29T16:00:10Zhttps://www.baristaexchange.com/group/roasters/forum/topic/listForTag?tag=Diedrich&feed=yes&xn_auth=noDiedrich's Poor customer service!tag:www.baristaexchange.com,2010-09-20:1688216:Topic:9241202010-09-20T01:51:38.227ZDerryl Reidhttps://www.baristaexchange.com/profile/DerrylReid
I was shocked a little over a week ago when I phoned Diedrich for tech support! <div><br></br></div>
<div>I was in the middle of doing up a larger order when my blower motor started cutting out! </div>
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<div>I phoned Diedrich to hopefully get some help on diagnosing the problem. </div>
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<div>Their policy now is to send out an email contract asking for your visa card # and wanting to charge a minimum of $250.00 for getting tech advice from them! </div>
<div>Their…</div>
I was shocked a little over a week ago when I phoned Diedrich for tech support! <div><br/></div>
<div>I was in the middle of doing up a larger order when my blower motor started cutting out! </div>
<div><br/></div>
<div>I phoned Diedrich to hopefully get some help on diagnosing the problem. </div>
<div><br/></div>
<div>Their policy now is to send out an email contract asking for your visa card # and wanting to charge a minimum of $250.00 for getting tech advice from them! </div>
<div>Their comment was that so many people are buying used equipment and phoning them for help. </div>
<div>I bought mine new, 4 years ago and they have all my information on file. </div>
<div>I was told my problem could be one of two thing, and if I wanted to speak to the electrician and pay the minimum they would trouble shoot it for me. </div>
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<div>Does this not sound ridiculous? Shouldn't a company be standing by their equipment and customers? </div>
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<div>Very Disappointed Diedrich customer! </div>
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