Things To Not Say To A Barista - Barista Exchange2024-03-28T08:55:27Zhttps://www.baristaexchange.com/forum/topics/things-to-not-say-to-a-barista?commentId=1688216%3AComment%3A975117&feed=yes&xn_auth=noJohn,
Thank you for bringing…tag:www.baristaexchange.com,2011-07-08:1688216:Comment:11975812011-07-08T21:59:13.816ZJoseph Robertsonhttps://www.baristaexchange.com/profile/JosephRobertson
<p>John,</p>
<p>Thank you for bringing this conversation/topic back around to where it belongs. We Barista's as educators and advocates of product quality and great customer service. Instead of looking down on or making fun of customers for not knowing the basics and asking questions in hopes of an intelligent informative response from a professional coffee person. Most of what I'm reading here on this thread is joking sarcasm directed to or about the very people that make our coffee world…</p>
<p>John,</p>
<p>Thank you for bringing this conversation/topic back around to where it belongs. We Barista's as educators and advocates of product quality and great customer service. Instead of looking down on or making fun of customers for not knowing the basics and asking questions in hopes of an intelligent informative response from a professional coffee person. Most of what I'm reading here on this thread is joking sarcasm directed to or about the very people that make our coffee world turn. Are you all so bored with your jobs or??????????</p>
<p>I was hoping this thread would die off but since it hasn't I'll be on my way to other more worth while threads here on BX which there are many of. Flame off.... Rand over.</p>
<p>Joseph</p>
<p><br/> <cite>John Berkness said:</cite></p>
<blockquote cite="http://www.baristaexchange.com/forum/topics/things-to-not-say-to-a-barista?commentId=1688216%3AComment%3A1197429&xg_source=msg_com_forum#1688216Comment1194578"><div>I think it is really important for us to remember that our customers are people, even if they are inadequate with thier taste in coffee. For them, it is one thing they do in thier long days. To us, it is what we do all day. We gotta remember no matter how good our coffee is. We're still just slangin' coffee. God I love the service industry. I try to remind myself and my co-workers this everytime it gets frustrating. We have to be knowledgable and educate without sounding snobish, as well as relaxed without being slobbish.</div>
</blockquote> For this question, it's more…tag:www.baristaexchange.com,2011-07-08:1688216:Comment:11974322011-07-08T14:09:35.681ZJennifer Vaalerhttps://www.baristaexchange.com/profile/jennifervaaler
For this question, it's more about visually seeing the difference in sizes is all they mean.<br></br>
<br></br>
<cite>Brandi Heath said:</cite><br />
<blockquote cite="http://www.baristaexchange.com/forum/topics/things-to-not-say-to-a-barista?commentId=1688216%3AComment%3A1197431&xg_source=msg_com_forum#1688216Comment1197429"><div><p>Customer: "um, what's the difference between a 20 oz and a 16 oz"</p>
<p>Me: "4 oz."</p>
<p>Or</p>
<p>Customer: "how big is your 20 oz?"</p>
<p>Me: "20…</p>
</div>
</blockquote>
For this question, it's more about visually seeing the difference in sizes is all they mean.<br/>
<br/>
<cite>Brandi Heath said:</cite><br />
<blockquote cite="http://www.baristaexchange.com/forum/topics/things-to-not-say-to-a-barista?commentId=1688216%3AComment%3A1197431&xg_source=msg_com_forum#1688216Comment1197429"><div><p>Customer: "um, what's the difference between a 20 oz and a 16 oz"</p>
<p>Me: "4 oz."</p>
<p>Or</p>
<p>Customer: "how big is your 20 oz?"</p>
<p>Me: "20 oz"</p>
</div>
</blockquote> Oooooooooooooooooooh my favor…tag:www.baristaexchange.com,2011-07-08:1688216:Comment:11974312011-07-08T14:03:51.467ZBrandi Heathhttps://www.baristaexchange.com/profile/BrandiHeath
<p>Oooooooooooooooooooh my favorite.</p>
<p>Customer: "do you have something like a vanilla latte?"</p>
<p>Me: "nope. sure don't lady. what do you think this is? a caffe?"</p>
<p>Oooooooooooooooooooh my favorite.</p>
<p>Customer: "do you have something like a vanilla latte?"</p>
<p>Me: "nope. sure don't lady. what do you think this is? a caffe?"</p> Customer: "um, what's the dif…tag:www.baristaexchange.com,2011-07-08:1688216:Comment:11974292011-07-08T14:03:14.254ZBrandi Heathhttps://www.baristaexchange.com/profile/BrandiHeath
<p>Customer: "um, what's the difference between a 20 oz and a 16 oz"</p>
<p>Me: "4 oz."</p>
<p>Or</p>
<p>Customer: "how big is your 20 oz?"</p>
<p>Me: "20 oz"</p>
<p>Customer: "um, what's the difference between a 20 oz and a 16 oz"</p>
<p>Me: "4 oz."</p>
<p>Or</p>
<p>Customer: "how big is your 20 oz?"</p>
<p>Me: "20 oz"</p> Absolutely. Thanks for the re…tag:www.baristaexchange.com,2011-07-08:1688216:Comment:11974192011-07-08T12:41:33.126ZJennifer Vaalerhttps://www.baristaexchange.com/profile/jennifervaaler
Absolutely. Thanks for the reminder.<br></br>
<br></br>
<cite>John Berkness said:</cite><br />
<blockquote cite="http://www.baristaexchange.com/forum/topics/things-to-not-say-to-a-barista?commentId=1688216%3AComment%3A1196727&xg_source=msg_com_forum#1688216Comment1194578"><div>I think it is really important for us to remember that our customers are people, even if they are inadequate with thier taste in coffee. For them, it is one thing they do in thier long days. To us, it is what we do all day. We…</div>
</blockquote>
Absolutely. Thanks for the reminder.<br/>
<br/>
<cite>John Berkness said:</cite><br />
<blockquote cite="http://www.baristaexchange.com/forum/topics/things-to-not-say-to-a-barista?commentId=1688216%3AComment%3A1196727&xg_source=msg_com_forum#1688216Comment1194578"><div>I think it is really important for us to remember that our customers are people, even if they are inadequate with thier taste in coffee. For them, it is one thing they do in thier long days. To us, it is what we do all day. We gotta remember no matter how good our coffee is. We're still just slangin' coffee. God I love the service industry. I try to remind myself and my co-workers this everytime it gets frustrating. We have to be knowledgable and educate without sounding snobish, as well as relaxed without being slobbish.</div>
</blockquote> I think it is really importan…tag:www.baristaexchange.com,2011-07-06:1688216:Comment:11945782011-07-06T23:19:52.619ZJohn Berknesshttps://www.baristaexchange.com/profile/JohnnyBicycler
I think it is really important for us to remember that our customers are people, even if they are inadequate with thier taste in coffee. For them, it is one thing they do in thier long days. To us, it is what we do all day. We gotta remember no matter how good our coffee is. We're still just slangin' coffee. God I love the service industry. I try to remind myself and my co-workers this everytime it gets frustrating. We have to be knowledgable and educate without sounding snobish, as well as…
I think it is really important for us to remember that our customers are people, even if they are inadequate with thier taste in coffee. For them, it is one thing they do in thier long days. To us, it is what we do all day. We gotta remember no matter how good our coffee is. We're still just slangin' coffee. God I love the service industry. I try to remind myself and my co-workers this everytime it gets frustrating. We have to be knowledgable and educate without sounding snobish, as well as relaxed without being slobbish. "Do you guys have just a spri…tag:www.baristaexchange.com,2011-07-04:1688216:Comment:11918572011-07-04T22:09:15.360Zlance battenfieldhttps://www.baristaexchange.com/profile/lancebattenfield
<p>"Do you guys have just a sprite?" (customer)</p>
<p>"you're about to cause some kind of a dramatic situation sir..."</p>
<p> </p>
<p>"Do you guys have just a sprite?" (customer)</p>
<p>"you're about to cause some kind of a dramatic situation sir..."</p>
<p> </p> What happened to courtesy 101…tag:www.baristaexchange.com,2011-07-04:1688216:Comment:11919292011-07-04T17:22:48.677ZJennifer Vaalerhttps://www.baristaexchange.com/profile/jennifervaaler
What happened to courtesy 101?<br/>
<br/>
<cite>David said:</cite><br />
<blockquote cite="http://www.baristaexchange.com/forum/topics/things-to-not-say-to-a-barista?commentId=1688216%3AComment%3A1191216&xg_source=msg_com_forum#1688216Comment1191216"><div>on the phone from the time they walk in till they leave. (It's just rude)</div>
</blockquote>
What happened to courtesy 101?<br/>
<br/>
<cite>David said:</cite><br />
<blockquote cite="http://www.baristaexchange.com/forum/topics/things-to-not-say-to-a-barista?commentId=1688216%3AComment%3A1191216&xg_source=msg_com_forum#1688216Comment1191216"><div>on the phone from the time they walk in till they leave. (It's just rude)</div>
</blockquote> on the phone from the time th…tag:www.baristaexchange.com,2011-07-04:1688216:Comment:11912162011-07-04T03:23:33.563ZIgharthttps://www.baristaexchange.com/profile/davidleongww
on the phone from the time they walk in till they leave. (It's just rude)<br/>
on the phone from the time they walk in till they leave. (It's just rude)<br/> Different Perspective (Techni…tag:www.baristaexchange.com,2011-07-01:1688216:Comment:11882472011-07-01T17:31:37.269ZMickaelhttps://www.baristaexchange.com/profile/Mickael
<p><br></br>Different Perspective (Technician)</p>
<p> </p>
<p>I have the machine in pieces, wires everywhere, tools all over the counter and the customer says, "is the machine broke". I reply, "nope, just checking to see if my wrench fits".</p>
<p> </p>
<p>I also like it when some says "can I get like a vanilla mocha, skinny, with whipped cream?", the barista says "sorry my machine is broken, the guy is working on it right now", and that someone replies "fine!, I'll just have a latte"…</p>
<p><br/>Different Perspective (Technician)</p>
<p> </p>
<p>I have the machine in pieces, wires everywhere, tools all over the counter and the customer says, "is the machine broke". I reply, "nope, just checking to see if my wrench fits".</p>
<p> </p>
<p>I also like it when some says "can I get like a vanilla mocha, skinny, with whipped cream?", the barista says "sorry my machine is broken, the guy is working on it right now", and that someone replies "fine!, I'll just have a latte" :)</p>
<p> </p>
<p> </p>