Roaster gets WHACKED! - Barista Exchange2024-03-28T23:29:11Zhttps://www.baristaexchange.com/forum/topics/roaster-gets-whacked?commentId=1688216%3AComment%3A964686&feed=yes&xn_auth=noDon't know how many batches y…tag:www.baristaexchange.com,2010-12-25:1688216:Comment:9895192010-12-25T04:23:23.880ZMike McGinnesshttps://www.baristaexchange.com/profile/miKemcKoffeeakaMikeMcGinness
Don't know how many batches you've done in your first month, but working fine and any internal damages most highly likely would have manifested by now. Just consider the cosmetic damages as giving your new baby character! Who knows, that settlement claim may come in handy for some special lot of greens down road, Panama Esmeralda Gesha Auction should be in 5 months of so :)
Don't know how many batches you've done in your first month, but working fine and any internal damages most highly likely would have manifested by now. Just consider the cosmetic damages as giving your new baby character! Who knows, that settlement claim may come in handy for some special lot of greens down road, Panama Esmeralda Gesha Auction should be in 5 months of so :) UPDATE:
You're right on Tim…tag:www.baristaexchange.com,2010-12-24:1688216:Comment:9892702010-12-24T20:18:38.385ZDavid Lanninghttps://www.baristaexchange.com/profile/DavidLanning
<p>UPDATE:</p>
<p> </p>
<p>You're right on Timothy, I roasted the first batch on Thanksgiving, so just about a month ago.</p>
<p> </p>
<p>The roaster is working great. I did receive a hefty claim settlement from the freight company for the damages that they caused.</p>
<p> </p>
<p>As most people pointed out, something could show up later that isn't apparent now, so I put the claim money into a "just in case" account.</p>
<p> </p>
<p>My roastery is in an industrial setting (not open to the…</p>
<p>UPDATE:</p>
<p> </p>
<p>You're right on Timothy, I roasted the first batch on Thanksgiving, so just about a month ago.</p>
<p> </p>
<p>The roaster is working great. I did receive a hefty claim settlement from the freight company for the damages that they caused.</p>
<p> </p>
<p>As most people pointed out, something could show up later that isn't apparent now, so I put the claim money into a "just in case" account.</p>
<p> </p>
<p>My roastery is in an industrial setting (not open to the public), so the dents and scratches are just an annoyance to me. If it were in my bar in the view of customers, I would take a different stance on the cosmetic damages.</p>
<p><br/>
<cite>timothy pellizzer said:</cite></p>
<blockquote cite="http://www.baristaexchange.com/forum/topics/roaster-gets-whacked?id=1688216%3ATopic%3A964278&page=2#1688216Comment989201"><div><p>David,</p>
<p>Its been a little over a month since your first report. What has happened to date?</p>
</div>
</blockquote> David,
Its been a little over…tag:www.baristaexchange.com,2010-12-24:1688216:Comment:9892012010-12-24T15:24:17.084ZTimothy Pellizzerhttps://www.baristaexchange.com/profile/timothypellizzer
<p>David,</p>
<p>Its been a little over a month since your first report. What has happened to date?</p>
<p>David,</p>
<p>Its been a little over a month since your first report. What has happened to date?</p> Keep all the packaging as wel…tag:www.baristaexchange.com,2010-11-16:1688216:Comment:9663612010-11-16T21:19:29.517ZMike Spencehttps://www.baristaexchange.com/profile/MikeSpence
Keep all the packaging as well. UPS will want to see it. The mfg should have it insured through UPS. In my dealings with UPS (shipping computers), their first response will be that it was not packed right. You, and your supplier, will need to be forceful on this.<br />
<br />
When I have had a claim, UPS is usually good at paying the claim and any shipping.<br />
<br />
Let us know how it works!<br />
Mike
Keep all the packaging as well. UPS will want to see it. The mfg should have it insured through UPS. In my dealings with UPS (shipping computers), their first response will be that it was not packed right. You, and your supplier, will need to be forceful on this.<br />
<br />
When I have had a claim, UPS is usually good at paying the claim and any shipping.<br />
<br />
Let us know how it works!<br />
Mike A lesson to be learned here..…tag:www.baristaexchange.com,2010-11-15:1688216:Comment:9653282010-11-15T16:11:17.787ZJohn Steinhttps://www.baristaexchange.com/profile/JohnStein
A lesson to be learned here.......if receiving anything via 'common carrier' or 'LTL' NEVER, EVER, accept anything that looks seriously damaged without making note of it on the bill of lading. Without immediate reporting, you can yell at the supplier as much as you want, but the way it all works is the piece in transit, in this case the roaster, is no longer owned by USRoaster, but UPS temporarily. When you sign for it, you are the new owner. So if you don't document the damage you are…
A lesson to be learned here.......if receiving anything via 'common carrier' or 'LTL' NEVER, EVER, accept anything that looks seriously damaged without making note of it on the bill of lading. Without immediate reporting, you can yell at the supplier as much as you want, but the way it all works is the piece in transit, in this case the roaster, is no longer owned by USRoaster, but UPS temporarily. When you sign for it, you are the new owner. So if you don't document the damage you are potentially opening yourself up the the easy answer from UPS: "...sorry sir, there is nothing noted on the bill of lading..." from looking at the video, it…tag:www.baristaexchange.com,2010-11-15:1688216:Comment:9653162010-11-15T15:25:09.351ZJeff Vojtahttps://www.baristaexchange.com/profile/jeffvotja
from looking at the video, it appears the roaster may have fallen off the forklift when being loaded or fell over while in transit.<br />
<br />
aside from the cosmetic issues, the damage to the motor driving the shaft would be the biggest area I would look at. if is bent slightly, there will be uneven wear over time that will damage the bearings in the drum and or the motors driving it. having experience with damaged drum shafts, the future repair costs can add up. you might want to get a new motor for it…
from looking at the video, it appears the roaster may have fallen off the forklift when being loaded or fell over while in transit.<br />
<br />
aside from the cosmetic issues, the damage to the motor driving the shaft would be the biggest area I would look at. if is bent slightly, there will be uneven wear over time that will damage the bearings in the drum and or the motors driving it. having experience with damaged drum shafts, the future repair costs can add up. you might want to get a new motor for it at a minimum.<br />
<br />
i would also look at the cooling tray area carefully to make sure the mixing blades turn evenly and do not rub. check this motor and mounts as well.<br />
<br />
i could not tell if there was damage to where the gas line would connect, nor the type of burners to heat the drum. i would check for any cracks, bends, etc. here as well.<br />
<br />
call me at our office if you want to speak more.<br />
Jeff<br />
<br />
i would also th David,
It looks like the crat…tag:www.baristaexchange.com,2010-11-14:1688216:Comment:9648452010-11-14T18:57:44.837ZTimothy Pellizzerhttps://www.baristaexchange.com/profile/timothypellizzer
David,<br />
It looks like the crate was inadequate and that it was mishandled by UPS. Hopefully US Roasters stands up and makes it right. Did you pay the freight or did US Roasters? I think if US Roasters pays for the shipment they are liable until it reaches your dock meaning they have to file any and all claims with UPS. US Roasters is a very good company and should be able to fix this. In terms of value lost, you must consider what you would have paid for this roaster knowing about the current…
David,<br />
It looks like the crate was inadequate and that it was mishandled by UPS. Hopefully US Roasters stands up and makes it right. Did you pay the freight or did US Roasters? I think if US Roasters pays for the shipment they are liable until it reaches your dock meaning they have to file any and all claims with UPS. US Roasters is a very good company and should be able to fix this. In terms of value lost, you must consider what you would have paid for this roaster knowing about the current damage. This depreciated value should be a good starting point for discussions with all parties. Do not be bashful when talking about your lost value. Good Luck! Thanks everyone...
After get…tag:www.baristaexchange.com,2010-11-14:1688216:Comment:9647512010-11-14T15:15:20.682ZDavid Lanninghttps://www.baristaexchange.com/profile/DavidLanning
Thanks everyone...<br />
<br />
After getting the roaster unwrapped and un-crated, the damages seem to be cosmetic. But, I will definitely have UPS Freight pay to have a technician from U.S. Roaster Corp. come and preform a full mechanical inspection. In, addition to paying for all of the repairs.
Thanks everyone...<br />
<br />
After getting the roaster unwrapped and un-crated, the damages seem to be cosmetic. But, I will definitely have UPS Freight pay to have a technician from U.S. Roaster Corp. come and preform a full mechanical inspection. In, addition to paying for all of the repairs. It's easy and pointless sayin…tag:www.baristaexchange.com,2010-11-14:1688216:Comment:9646862010-11-14T09:13:37.975ZMike McGinnesshttps://www.baristaexchange.com/profile/miKemcKoffeeakaMikeMcGinness
It's easy and pointless saying shouldn't have received the shipment. Obviously too late.<br />
<br />
I agree with Derryl, don't hook it up until it's 100% clear with US Roaster Corp how this is going to be handled. I would demand any and all repairs to include an onsite full safety and functionality hookup and checkout, not at your expense. Who knows what may have come loose or been damaged internally including possible gas lines.
It's easy and pointless saying shouldn't have received the shipment. Obviously too late.<br />
<br />
I agree with Derryl, don't hook it up until it's 100% clear with US Roaster Corp how this is going to be handled. I would demand any and all repairs to include an onsite full safety and functionality hookup and checkout, not at your expense. Who knows what may have come loose or been damaged internally including possible gas lines. I would be pissed. Sorry to h…tag:www.baristaexchange.com,2010-11-14:1688216:Comment:9645862010-11-14T03:18:31.167ZDaniel Williamsonhttps://www.baristaexchange.com/profile/DanielArthurWilliamson
I would be pissed. Sorry to hear about this man. Good luck with starting your roasting career
I would be pissed. Sorry to hear about this man. Good luck with starting your roasting career