PLC Issues With My Diedrich IR 12 - Barista Exchange2024-03-29T01:15:24Zhttps://www.baristaexchange.com/forum/topics/plc-issues-with-my-diedrich-ir-12?groupUrl=roasters&feed=yes&xn_auth=noHi all,
Am I the only one on…tag:www.baristaexchange.com,2016-09-20:1688216:Comment:15997612016-09-20T17:48:03.234ZN. Hewitthttps://www.baristaexchange.com/profile/NHewitt
Hi all,<br />
<br />
Am I the only one on the planet having issues with a faulty PLC?!!!<br />
<br />
3 weeks now this has been going on! Diedrich apparently has one 'qualified' tech as I was told! She's not in till 1 pm everyday this week as she's helping an Australian customer, and with 'the time difference'!!!..she won't be in to help other customers till 1 pm mountain time!!! What about other customers like me? Just a one of many questions I have for Diedrich at the moment!<br />
<br />
She asked me to buy a new PLC 10 months…
Hi all,<br />
<br />
Am I the only one on the planet having issues with a faulty PLC?!!!<br />
<br />
3 weeks now this has been going on! Diedrich apparently has one 'qualified' tech as I was told! She's not in till 1 pm everyday this week as she's helping an Australian customer, and with 'the time difference'!!!..she won't be in to help other customers till 1 pm mountain time!!! What about other customers like me? Just a one of many questions I have for Diedrich at the moment!<br />
<br />
She asked me to buy a new PLC 10 months ago when my graphics on my screen started acting weird while I was in a middle of a roast! I did. The PLC was replaced and I purchased a new one along with purchasing a new router etc. Now, it's happening again! This time she requested the PLC to be shipped to Diedrich! I did. She shipped it back saying it worked perfectly fine and there's nothing wrong with it! Now what? She said 'unwire and rewire PLC'. Did that too. Problem still there. All I can do is sit and wait till she's in at 1pm MT.<br />
<br />
Apparently Diedrich decided to switch to a new operating system a couple years ago, as Microsoft refused to support the old system any longer. My roaster is R12 and 4 years old. New system costs $5000,00 +$1500,00 cost on top of that for a techie to install it as they told me, + travel time etc !!!<br />
<br />
I'm trying to breath. It's just frustrating.<br />
<br />
Kat