Help with Yelp - Barista Exchange2024-03-28T14:36:02Zhttps://www.baristaexchange.com/forum/topics/help-with-yelp?id=1688216%3ATopic%3A1072419&feed=yes&xn_auth=noI'm an avid Yelper and see a…tag:www.baristaexchange.com,2011-04-20:1688216:Comment:11003172011-04-20T23:38:24.765ZMelanie Loganhttps://www.baristaexchange.com/profile/MelanieLogan
I'm an avid Yelper and see a lot of this in Minneapolis. I'm also getting ready to open my first cafe'. I've been told by a few people that I'm going to need to really grow a thick skin when it comes to the Yelper mentality that often resembles the worse of high-school tweenies. It's really your only choice if you don't want to keep chasing your tail with people who will never get what you are trying to do.
I'm an avid Yelper and see a lot of this in Minneapolis. I'm also getting ready to open my first cafe'. I've been told by a few people that I'm going to need to really grow a thick skin when it comes to the Yelper mentality that often resembles the worse of high-school tweenies. It's really your only choice if you don't want to keep chasing your tail with people who will never get what you are trying to do. I think it's perfectly accept…tag:www.baristaexchange.com,2011-04-08:1688216:Comment:10843642011-04-08T15:25:18.899ZJay Caragayhttps://www.baristaexchange.com/profile/JayCaragay
<p>I think it's perfectly acceptable to register on Yelp and discuss things from your side. The environment at Spro can be very intimidating to the first-time visitor, as such we work very hard to welcome our guests and make them feel at ease. Sometimes, things don't work out. Sometimes, those people post to Yelp. The key is to handle the situation with calm and grace.</p>
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<p>Here's our Yelp page:…</p>
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<p>I think it's perfectly acceptable to register on Yelp and discuss things from your side. The environment at Spro can be very intimidating to the first-time visitor, as such we work very hard to welcome our guests and make them feel at ease. Sometimes, things don't work out. Sometimes, those people post to Yelp. The key is to handle the situation with calm and grace.</p>
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<p>Here's our Yelp page:</p>
<p><a href="http://www.yelp.com/biz/spro-coffee-baltimore#hrid:qmqdSXOLDjAOqXRZROtT0g" target="_blank">http://www.yelp.com/biz/spro-coffee-baltimore#hrid:qmqdSXOLDjAOqXRZROtT0g</a></p>
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<p>A year ago, we had a "reviewer" come in an essentially bash us in the Baltimore Sun food blog. Normally, I am one to allow people to come in and say their peace about their experience - because if we've screwed up, then we screwed up and deserve the lashing. However, in this case, the "reviewer" made a complete nuisance and spectacle of herself to our staff and wrote many incorrect things. It was the one instance where I actually went head-to-head with the article in the comments section:</p>
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<p><a href="http://weblogs.baltimoresun.com/entertainment/dining/reviews/blog/2010/04/the_13_cup_of_joe_reviewed.html" target="_blank">http://weblogs.baltimoresun.com/entertainment/dining/reviews/blog/2010/04/the_13_cup_of_joe_reviewed.html</a></p>
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<p>As you read through the comments, there are some difficult remarks, as well as a posting from someone masquerading as myself (you know you're on to something when you cause this kind of reaction in people). However, once the pertinent details of the article were addressed, I chose to stay "above the fray" as John Piquet puts it.</p>
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<p>Every once in a while, I spend a little time exploring the Internet to see what's being written about us (good and bad) and include it in our website's media page:</p>
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<p><a href="http://sprocoffee.com/hampden/media.html" target="_blank">http://sprocoffee.com/hampden/media.html</a></p>
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<p> </p> Ya its f ed up, they will mov…tag:www.baristaexchange.com,2011-04-07:1688216:Comment:10839222011-04-07T19:13:01.780ZDustin DeMershttps://www.baristaexchange.com/profile/DustinDeMers998
<p>Ya its f ed up, they will move pour reviews to the back pages or delete them. Which totally compromises the whole point of yelp, which is honest, unadulterated reviews. Apparently the better business bureau does basiclly the same thing(extorting business's that is)</p>
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<p>Ya its f ed up, they will move pour reviews to the back pages or delete them. Which totally compromises the whole point of yelp, which is honest, unadulterated reviews. Apparently the better business bureau does basiclly the same thing(extorting business's that is)</p>
<p> </p> When I've used Yelp in the pa…tag:www.baristaexchange.com,2011-04-07:1688216:Comment:10839152011-04-07T18:36:09.323ZJason Cardhttps://www.baristaexchange.com/profile/JasonCard
When I've used Yelp in the past, I've been impressed when owners have responded to criticism honestly, and explained how they've dealt with a problem. It shows me that they care, and often I can tell a bit by the tone what the owner is like. I am always cautious, though, about any review. I take the whole thing with a grain of salt. I hadn't heard they remove negatives reviews for cash. That makes me even more skeptical about it...
When I've used Yelp in the past, I've been impressed when owners have responded to criticism honestly, and explained how they've dealt with a problem. It shows me that they care, and often I can tell a bit by the tone what the owner is like. I am always cautious, though, about any review. I take the whole thing with a grain of salt. I hadn't heard they remove negatives reviews for cash. That makes me even more skeptical about it... I used to use yelp to find pl…tag:www.baristaexchange.com,2011-04-07:1688216:Comment:10835602011-04-07T06:39:01.779ZDustin DeMershttps://www.baristaexchange.com/profile/DustinDeMers998
<p>I used to use yelp to find places, til I learned they blackmail bussiness by removing bad feedback if you pay to advertise on there website.</p>
<p>I used to use yelp to find places, til I learned they blackmail bussiness by removing bad feedback if you pay to advertise on there website.</p> LOL. The definition of insani…tag:www.baristaexchange.com,2011-04-07:1688216:Comment:10835502011-04-07T03:45:05.673ZDennis McQuoidhttps://www.baristaexchange.com/profile/DennisMcQuoid
LOL. The definition of insanity.<br></br>
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<cite>peter pan said:</cite><br />
<blockquote cite="http://www.baristaexchange.com/forum/topics/help-with-yelp?commentId=1688216%3AComment%3A1083314&xg_source=msg_com_forum#1688216Comment1083314"><div> I got one that said they usually don't like almond flavored italian sodas, but they decided to get one anyways and than complained they didn't like it? You just have to sit back and laugh.</div>
<div><p>I got one that said they usually don't like almond…</p>
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LOL. The definition of insanity.<br/>
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<cite>peter pan said:</cite><br />
<blockquote cite="http://www.baristaexchange.com/forum/topics/help-with-yelp?commentId=1688216%3AComment%3A1083314&xg_source=msg_com_forum#1688216Comment1083314"><div> I got one that said they usually don't like almond flavored italian sodas, but they decided to get one anyways and than complained they didn't like it? You just have to sit back and laugh.</div>
<div><p>I got one that said they usually don't like almond flavored italian sodas, but they decided to get one anyways and than complained they didn't like it? You just have to sit back and laugh.</p>
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</blockquote> You can register as the owner…tag:www.baristaexchange.com,2011-04-07:1688216:Comment:10833142011-04-07T02:43:09.082Zpeter panhttps://www.baristaexchange.com/profile/peterpan
You can register as the owner of the business and leave a reply explaining your side of the story, but yeah most people don't pay too much attention to a few bad reviews as long as the majority is good. It doesn't matter how good you are there will always be a few wack jobs or competitors trying to make you look bad and posting fake reviews. I use to care abuot what people said because some actually gave good feedback to gauge how your employees are doing when your not there but after a while I…
You can register as the owner of the business and leave a reply explaining your side of the story, but yeah most people don't pay too much attention to a few bad reviews as long as the majority is good. It doesn't matter how good you are there will always be a few wack jobs or competitors trying to make you look bad and posting fake reviews. I use to care abuot what people said because some actually gave good feedback to gauge how your employees are doing when your not there but after a while I just got tired of the few whack jobs that would complain about the dumbest thing. I got one that said they usually don't like almond flavored italian sodas, but they decided to get one anyways and than complained they didn't like it? You just have to sit back and laugh. I think most people use Yelp…tag:www.baristaexchange.com,2011-04-06:1688216:Comment:10830142011-04-06T15:53:28.343ZMike Sabolhttps://www.baristaexchange.com/profile/MikeSabol
I think most people use Yelp and other online review services with a grain of salt. I know I do but it doesn't keep me from using them. I see "insider" reviews all the time and I also see "venting screed" from a dissatisfied customer all the time. I tend to discount both the overly negative and the overly positive and look at the rest. My sense is that if a place is busy and doing good business then they will have a good number of reviews on Yelp. By throwing out the obvious plugs and the…
I think most people use Yelp and other online review services with a grain of salt. I know I do but it doesn't keep me from using them. I see "insider" reviews all the time and I also see "venting screed" from a dissatisfied customer all the time. I tend to discount both the overly negative and the overly positive and look at the rest. My sense is that if a place is busy and doing good business then they will have a good number of reviews on Yelp. By throwing out the obvious plugs and the obvious vents you can get a good idea of what a place is like. When my place is open I will deal with a bad Yelp just like you did. I'm figuring that by just being myself, honest, and actually committed to excellent customer service the truth will show through the noise. Yelp is a mess. I have had s…tag:www.baristaexchange.com,2011-04-06:1688216:Comment:10827712011-04-06T02:55:01.036ZJason Duncanhttps://www.baristaexchange.com/profile/JasonDuncan
<p>Yelp is a mess. I have had several conversations with other businesses - coffee and other - that try to avoid it at all costs. There is just no way to protect your business with it and it seems it is mostly used to complain...</p>
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<p>It sounds like you did the only thing you can do! </p>
<p>Yelp is a mess. I have had several conversations with other businesses - coffee and other - that try to avoid it at all costs. There is just no way to protect your business with it and it seems it is mostly used to complain...</p>
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<p>It sounds like you did the only thing you can do! </p> wordAdrian Badger said:
Due t…tag:www.baristaexchange.com,2011-04-06:1688216:Comment:10829252011-04-06T01:28:15.038ZCoffee Slingers Roastershttps://www.baristaexchange.com/profile/MelodyHarwell
word<br/><br/><cite>Adrian Badger said:</cite>
<blockquote><div>Due to the controversy of abuse surrounding Yelp, I choose not to participate in any way.</div>
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word<br/><br/><cite>Adrian Badger said:</cite>
<blockquote><div>Due to the controversy of abuse surrounding Yelp, I choose not to participate in any way.</div>
</blockquote>