Esspresso to-go - Barista Exchange2024-03-28T17:41:47Zhttps://www.baristaexchange.com/forum/topics/esspresso-togo?feed=yes&xn_auth=noServed Wine in a pint glass y…tag:www.baristaexchange.com,2010-09-17:1688216:Comment:9223382010-09-17T00:45:44.383ZElijah Thomas Clarkhttps://www.baristaexchange.com/profile/ElijahThomasClark
Served Wine in a pint glass yesterday. It affects the taste, customer just really hated wine glasses. Everyone has their "thing" our job in the service industry is to see the individual situation and react accordingly. Are they going to fill up the cup with Milk, or do they really just need to get the heck out of here?
Served Wine in a pint glass yesterday. It affects the taste, customer just really hated wine glasses. Everyone has their "thing" our job in the service industry is to see the individual situation and react accordingly. Are they going to fill up the cup with Milk, or do they really just need to get the heck out of here? yeah i agree with ya here, it…tag:www.baristaexchange.com,2010-09-11:1688216:Comment:9183152010-09-11T01:01:50.679ZLindseyhttps://www.baristaexchange.com/profile/Lindsey52
yeah i agree with ya here, it's all about how you talk to folks. We always try to maintain a positive friendly attitude and are careful not to offend, however, sometimes you can't help it and don't even know you are offending someone. "the customers always right" policy has always been a fib and I think a shop has as much right to not supply something that it doesn't stand behind 100% as a customer has as much right to their demands<br />
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<cite>Jeremiah Perrine said:…</cite>
yeah i agree with ya here, it's all about how you talk to folks. We always try to maintain a positive friendly attitude and are careful not to offend, however, sometimes you can't help it and don't even know you are offending someone. "the customers always right" policy has always been a fib and I think a shop has as much right to not supply something that it doesn't stand behind 100% as a customer has as much right to their demands<br />
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<cite>Jeremiah Perrine said:</cite><blockquote cite="http://www.baristaexchange.com/forum/topics/esspresso-togo?xg_source=activity#1688216Comment914217"><div>Often times, it's not so much the policy itself, but the attitude of the barista.<br/> I've know a shop that doesn't carry artificial sugar tell a diabetic that "We work to hard for you to ruin it with artificial sweetener."<br/>
The diabetic customer walked out and went to Starbucks.<br/>
I find the policy legit but the customer service in this particular instance superbly poor.</div>
</blockquote> Jared Rutledge said:i just go…tag:www.baristaexchange.com,2010-09-04:1688216:Comment:9148262010-09-04T15:57:04.832ZBradyhttps://www.baristaexchange.com/profile/Brady
<cite>Jared Rutledge said:</cite><blockquote cite="http://www.baristaexchange.com/forum/topics/esspresso-togo?xg_source=activity#1688216Comment914749"><div>i just got a review on yelp that docked me a star because "The coffee is tediously brewed one cup at a time. I supposed this means no refills."...</div>
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*Hi-Five*
<cite>Jared Rutledge said:</cite><blockquote cite="http://www.baristaexchange.com/forum/topics/esspresso-togo?xg_source=activity#1688216Comment914749"><div>i just got a review on yelp that docked me a star because "The coffee is tediously brewed one cup at a time. I supposed this means no refills."...</div>
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*Hi-Five* A great idea would be to find…tag:www.baristaexchange.com,2010-09-04:1688216:Comment:9147692010-09-04T13:15:11.874ZKhristian Ortizhttps://www.baristaexchange.com/profile/KhristianOrtiz
A great idea would be to find some affordable demitasses and get them to buy it so they can take it with them. Just tell them to bring it back every time. This way they are happy, you let out a great product without compromising the espressos quality and make some extra cash off the sale of the demitasse.
A great idea would be to find some affordable demitasses and get them to buy it so they can take it with them. Just tell them to bring it back every time. This way they are happy, you let out a great product without compromising the espressos quality and make some extra cash off the sale of the demitasse. i just got a review on yelp t…tag:www.baristaexchange.com,2010-09-04:1688216:Comment:9147492010-09-04T12:21:06.545ZJared Rutledgehttps://www.baristaexchange.com/profile/JaredRutledge
i just got a review on yelp that docked me a star because "The coffee is tediously brewed one cup at a time. I supposed this means no refills." i'll gladly lose a star for that!<br />
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what i find with espresso is that it's better not to ask. we do split doubles if someone wants a single shot (1.50 single 2.00 double), and we do serve it to-go, but i never ask. our menu simply lists espresso - 2.00. what typically happens is that someone comes in and goes "can i have espresso" and i give them a…
i just got a review on yelp that docked me a star because "The coffee is tediously brewed one cup at a time. I supposed this means no refills." i'll gladly lose a star for that!<br />
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what i find with espresso is that it's better not to ask. we do split doubles if someone wants a single shot (1.50 single 2.00 double), and we do serve it to-go, but i never ask. our menu simply lists espresso - 2.00. what typically happens is that someone comes in and goes "can i have espresso" and i give them a double in a demitasse. the few times someone does say "espresso to go" i ask them how long they have, and usually can tactfully convince them to use a demitasse by expounding on the benefits of porcelain. Often times, it's not so much…tag:www.baristaexchange.com,2010-09-03:1688216:Comment:9142172010-09-03T15:31:21.053ZJeremy Perrinehttps://www.baristaexchange.com/profile/JeremiahPerrine
Often times, it's not so much the policy itself, but the attitude of the barista.<br />
I've know a shop that doesn't carry artificial sugar tell a diabetic that "We work to hard for you to ruin it with artificial sweetener."<br />
The diabetic customer walked out and went to Starbucks.<br />
I find the policy legit but the customer service in this particular instance superbly poor.
Often times, it's not so much the policy itself, but the attitude of the barista.<br />
I've know a shop that doesn't carry artificial sugar tell a diabetic that "We work to hard for you to ruin it with artificial sweetener."<br />
The diabetic customer walked out and went to Starbucks.<br />
I find the policy legit but the customer service in this particular instance superbly poor. One thing I know is that the…tag:www.baristaexchange.com,2010-09-03:1688216:Comment:9140772010-09-03T07:32:51.853ZDaniel King Pizzuttihttps://www.baristaexchange.com/profile/DanielKingPizzutti
One thing I know is that the 4oz. cups are actually more expensive then an 8oz. cup. Just a shot-in-the-dark, but is there an area or bar for the person to consume it? That may be a problem, but turning a customer down based on policy also seems like a bad idea. IMO, the worst espresso, is the one not even made.
One thing I know is that the 4oz. cups are actually more expensive then an 8oz. cup. Just a shot-in-the-dark, but is there an area or bar for the person to consume it? That may be a problem, but turning a customer down based on policy also seems like a bad idea. IMO, the worst espresso, is the one not even made. I like that.
The first time I…tag:www.baristaexchange.com,2010-09-02:1688216:Comment:9138152010-09-02T19:55:12.162ZChrishttps://www.baristaexchange.com/profile/Chris60
I like that.<br />
The first time I was 'refuse' an espresso to go, the PBTC blamed it on the barista and the owner. "We've seen so many paper espresso cups make it as far as the front door and get tossed in the basket on the way out, or worse, littering the parking lot in front of the shop, that we've just decided to encourage the customers to take a couple of minutes to enjoy their espresso. She *might* make you one if you really don't have a minute or two..."<br />
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I sat down, enjoyed my espresso in…
I like that.<br />
The first time I was 'refuse' an espresso to go, the PBTC blamed it on the barista and the owner. "We've seen so many paper espresso cups make it as far as the front door and get tossed in the basket on the way out, or worse, littering the parking lot in front of the shop, that we've just decided to encourage the customers to take a couple of minutes to enjoy their espresso. She *might* make you one if you really don't have a minute or two..."<br />
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I sat down, enjoyed my espresso in porcelain, and took my double cappuccino to go. I was in the truck, and had sixteen hours ahead of me, but I could easily spare that two minutes. Changed my life, I tell ya!<br />
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I'm OK with store policies. I do think that you need to avoid telling a customer that they're wrong, and look for ways to either accommodate them, or let them see your side of things. Put espresso to go on the men…tag:www.baristaexchange.com,2010-09-02:1688216:Comment:9138062010-09-02T19:41:18.961ZJoshua Longsdorfhttps://www.baristaexchange.com/profile/Yeshi
Put espresso to go on the menu<br />
Espresso for her $3<br />
Espresso to go $10<br />
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Make the policy we only serve it in ceramic then give them the demitasse. Next time they can bring it in for normal price.
Put espresso to go on the menu<br />
Espresso for her $3<br />
Espresso to go $10<br />
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Make the policy we only serve it in ceramic then give them the demitasse. Next time they can bring it in for normal price. I recently jail broke my iPad…tag:www.baristaexchange.com,2010-09-02:1688216:Comment:9137842010-09-02T18:42:20.647ZChris/Dalehttps://www.baristaexchange.com/profile/ChrisDale
I recently jail broke my iPad. 90% of the reason* why is because steve jobs has the nerve to tell me how I can and can't use a device I just spent 700 bucks for.<br />
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I get that it makes a huge difference taste wise and always recommend it to customers. But if the difference is between them partially enjoying it on their way back to work and not getting one at all because of a shop's "policy" then we probably shouldn't be super surprised when someone takes to the yelp with an unfavorable light. If…
I recently jail broke my iPad. 90% of the reason* why is because steve jobs has the nerve to tell me how I can and can't use a device I just spent 700 bucks for.<br />
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I get that it makes a huge difference taste wise and always recommend it to customers. But if the difference is between them partially enjoying it on their way back to work and not getting one at all because of a shop's "policy" then we probably shouldn't be super surprised when someone takes to the yelp with an unfavorable light. If that's a hill worth dying on in your shop that's cool, I've got a few of those myself but the paper spro debate has never really been one for me.<br />
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* The other 10% was so I could play snes games on it.<br />
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