Debit machine tips - Barista Exchange2024-03-29T02:35:39Zhttps://www.baristaexchange.com/forum/topics/debit-machine-tips?commentId=1688216%3AComment%3A1489589&feed=yes&xn_auth=noWe do the same, Zach. All tip…tag:www.baristaexchange.com,2013-10-27:1688216:Comment:14906672013-10-27T11:46:41.323ZV lawheadhttps://www.baristaexchange.com/profile/Vlawhead
We do the same, Zach. All tips are pooled for two weeks at a time and distributed with paychecks...separate line item....divided based on percentage of hours worked.<br />
The CC tips are definitely the majority.
We do the same, Zach. All tips are pooled for two weeks at a time and distributed with paychecks...separate line item....divided based on percentage of hours worked.<br />
The CC tips are definitely the majority. Pool credit card tips and dis…tag:www.baristaexchange.com,2013-10-24:1688216:Comment:14903332013-10-24T23:48:51.745Zzack burnetthttps://www.baristaexchange.com/profile/zackburnett
<p>Pool credit card tips and distribute in pay check based on percentage of total weekly labor hours worked. Our baristas make very good money on tips and 65 - 70 percent of it is from credit. Taking away the tip line on credit receipts would be detrimental to our baristas wages and morale. Not to mention our regulars who pay with credit and tip every day would not be happy about the inability to leave a tip. Like it or not, it's hard to carry cash these days. </p>
<p>I'd never allow our…</p>
<p>Pool credit card tips and distribute in pay check based on percentage of total weekly labor hours worked. Our baristas make very good money on tips and 65 - 70 percent of it is from credit. Taking away the tip line on credit receipts would be detrimental to our baristas wages and morale. Not to mention our regulars who pay with credit and tip every day would not be happy about the inability to leave a tip. Like it or not, it's hard to carry cash these days. </p>
<p>I'd never allow our baristas to cash out from the drawer though. That would create WAY to many problems. I trust every single one of my baristas or they wouldn't have a job with us but individuals cashing out after a shift, the complications with that sounds like way too much of a headache. </p> All our CC tips go into a poo…tag:www.baristaexchange.com,2013-10-24:1688216:Comment:14903212013-10-24T19:34:27.302ZDavid Myershttps://www.baristaexchange.com/profile/DavidMyers
<p>All our CC tips go into a pool and are distributed each pay period. Everyone pulls their weight whether it's serving customers or cleaning and stocking throughout the day. As CC becomes more and more a part of the business, it is an economic reality that customer tips pay an increasing portion of your employee wages, or a least keep it level as cash tips decline.</p>
<p>All our CC tips go into a pool and are distributed each pay period. Everyone pulls their weight whether it's serving customers or cleaning and stocking throughout the day. As CC becomes more and more a part of the business, it is an economic reality that customer tips pay an increasing portion of your employee wages, or a least keep it level as cash tips decline.</p> Is hard to say, but ever sinc…tag:www.baristaexchange.com,2013-10-24:1688216:Comment:14902372013-10-24T10:55:08.134ZDanny Heisshttps://www.baristaexchange.com/profile/DannyHeiss
Is hard to say, but ever since using the ne pos we have also been using a new credit card terminal. The new terminal is superior in every way in speed. We where going to use the pos merchant services, but somewhere in the process of mediating the gateway info from the bank to the developer...and from the developer to the bank... Basically, both parties stopped caring. Lol. Real good of me! So as frustrating as it was, things got busy and I already had a gret credit card terminal that I…
Is hard to say, but ever since using the ne pos we have also been using a new credit card terminal. The new terminal is superior in every way in speed. We where going to use the pos merchant services, but somewhere in the process of mediating the gateway info from the bank to the developer...and from the developer to the bank... Basically, both parties stopped caring. Lol. Real good of me! So as frustrating as it was, things got busy and I already had a gret credit card terminal that I originally got for making gift cards. So I've been using that for credit swipes and chip reading...and it's awesome. I guess we are so new at our new location....and there are so many other large problems for me to address that fixing the slight reporting adjustment s has taken a backseat. I have determined that it is not an intentional employee error, however. I am almost certain that it is a reporting error on my part (not printing the right report to work from), or it is because my terminal is now automatically deducting its charges from my statement and its reflecting on my total credit card base. The only way I could tell is if I got all my credit slips at the end of the day and add them all up and see if it evens out, OR I could apply all the percentage charges and hidden fees to my own cc totals and serif some sense is made out of it.<br />
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But we are just super glad we are actually generating some revenue right now. When they say location location location, they aren't just saying it. Cost of cc clearing deducted…tag:www.baristaexchange.com,2013-10-24:1688216:Comment:14900952013-10-24T04:38:19.225ZMike McGinnesshttps://www.baristaexchange.com/profile/miKemcKoffeeakaMikeMcGinness
<p>Cost of cc clearing deducted from cc tips before cashed out. Simple math equation of total cc tips times % (actual % factor 100 minus our cc clearing %.) Just the clearing %, not transaction swipe fee or any portion of it since incured because of sale anyway which is a company cost of doing business expense. And we have since switched to using Square (field and backup) and Salevu (POS and primary cc clearing) anyway both of which have no swipe fee.<br></br><br></br><cite>Jay Caragay…</cite></p>
<p>Cost of cc clearing deducted from cc tips before cashed out. Simple math equation of total cc tips times % (actual % factor 100 minus our cc clearing %.) Just the clearing %, not transaction swipe fee or any portion of it since incured because of sale anyway which is a company cost of doing business expense. And we have since switched to using Square (field and backup) and Salevu (POS and primary cc clearing) anyway both of which have no swipe fee.<br/><br/><cite>Jay Caragay said:</cite></p>
<blockquote cite="http://www.baristaexchange.com/forum/topics/debit-machine-tips?page=2&commentId=1688216%3AComment%3A1490171&x=1#1688216Comment1490171"><div><div class="xg_user_generated"><p>Mike - with your cc tipping system, does the staff bear the cost of the CC fees or is that a company expense?</p>
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</blockquote> I'm not sure how cc transacti…tag:www.baristaexchange.com,2013-10-24:1688216:Comment:14901712013-10-24T04:15:44.619ZJay Caragayhttps://www.baristaexchange.com/profile/JayCaragay
<p>I'm not sure how cc transactions (such as Amex) affect the cash counts, but I think one of the keys is to maintain strict regulations on cash handling and management. Making staff accountable for the drawer counts is a must, as well as developing checks and balances for the money. From time to time, there may be an error in the counts - let's say, one of the counts is off by ten dollars. Usually, I'll find that ten dollars somewhere within the cash tills (we maintain 3 separate cash…</p>
<p>I'm not sure how cc transactions (such as Amex) affect the cash counts, but I think one of the keys is to maintain strict regulations on cash handling and management. Making staff accountable for the drawer counts is a must, as well as developing checks and balances for the money. From time to time, there may be an error in the counts - let's say, one of the counts is off by ten dollars. Usually, I'll find that ten dollars somewhere within the cash tills (we maintain 3 separate cash resources that are all counted and logged) because of simple error.</p>
<p>A real concern is mentioned above where staff may No Sale the drawer and steal money that way. POS systems can be set up in a manner that helps to reduce this problem. Other avenues are security cameras and camera/POS setups that allow you to view both the video feed and the on-screen transaction at the same time. Of course, careful screening of staff will help to reduce this potential risk. We also maintain a security camera system that focuses on several areas of our operations, including all money handling areas. However, this system is more for the safety and security of our staff and guests than to capture video of staff theft.</p>
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<p>Mike - with your cc tipping system, does the staff bear the cost of the CC fees or is that a company expense?</p> Really talking about differen…tag:www.baristaexchange.com,2013-10-23:1688216:Comment:14900822013-10-23T22:26:20.632ZMike McGinnesshttps://www.baristaexchange.com/profile/miKemcKoffeeakaMikeMcGinness
<p>Really talking about different issues here.</p>
<p> </p>
<p>1) Proper accountable cash management and handling</p>
<p>2) Credit card tipping</p>
<p> </p>
<p>Without taking care of #1 if and how #2 handled doesn't much matter. As Jay illustrated in detail there are ways to properly manage the cash drawer. Pulling appropriate cc tips from cash can/could be included in cash drawer management procedures, as ours is. End of day daily.</p>
<p> </p>
<p>If employee theft is a real concern: video…</p>
<p>Really talking about different issues here.</p>
<p> </p>
<p>1) Proper accountable cash management and handling</p>
<p>2) Credit card tipping</p>
<p> </p>
<p>Without taking care of #1 if and how #2 handled doesn't much matter. As Jay illustrated in detail there are ways to properly manage the cash drawer. Pulling appropriate cc tips from cash can/could be included in cash drawer management procedures, as ours is. End of day daily.</p>
<p> </p>
<p>If employee theft is a real concern: video cameras...</p> I guess my problem with the w…tag:www.baristaexchange.com,2013-10-23:1688216:Comment:14901622013-10-23T21:36:10.615ZD. Smithhttps://www.baristaexchange.com/profile/DSmith
I guess my problem with the whole thing is that if you fail to ring something in a few times its easy to see an overage as tips. The only way to see the issue is with inventory and that's a bitch. i am not saying that its common but it does happen. I have talked to a few people that have worked in coffee shops in the past and have taken extra "tips." It's easy with exact change or the no sale button, etc. I see having staff going into the till to get money as a bit of a security loophole.
I guess my problem with the whole thing is that if you fail to ring something in a few times its easy to see an overage as tips. The only way to see the issue is with inventory and that's a bitch. i am not saying that its common but it does happen. I have talked to a few people that have worked in coffee shops in the past and have taken extra "tips." It's easy with exact change or the no sale button, etc. I see having staff going into the till to get money as a bit of a security loophole. We run everything as Credit.…tag:www.baristaexchange.com,2013-10-23:1688216:Comment:14902162013-10-23T21:06:24.173ZDanny Heisshttps://www.baristaexchange.com/profile/DannyHeiss
<p>We run everything as Credit. People do leave tips, and you can take them out of the credit just like a debit card, and it works fine. We also receive cash tips. We encourage customers to only give cash tips (because that's the best way IMO), but plastic is the way of the present or something...</p>
<p>So, I've noticed when I count the drawers at the end of the night, we'll usually be a little bit under compared to what we "should" be getting from our reports. So, what is actually happening?…</p>
<p>We run everything as Credit. People do leave tips, and you can take them out of the credit just like a debit card, and it works fine. We also receive cash tips. We encourage customers to only give cash tips (because that's the best way IMO), but plastic is the way of the present or something...</p>
<p>So, I've noticed when I count the drawers at the end of the night, we'll usually be a little bit under compared to what we "should" be getting from our reports. So, what is actually happening? It could be that all my employees are stealing from me, (whether they know it or not). It could also mean that sometimes orders are getting rung through and aren't getting paid for accidentally. Another reason could be how the credit card processing works. I notice the shortage happens more when I have Amex on my print outs. And Amex is really unconventional for all business owners in a slew of ways that I'm sure I don't have to explain. </p>
<p>We had a different pos before we moved. We used Aloha...and quite frankly it was total overkill. Now we use Ambur app through an Ipad. A lot of the same staff. And now we are short more often. My conclusion? Faulty reporting, or inaccurate reporting. It's either my fault, or the developers fault. But at this point, I can almost say with 100% assuredness that it has NOTHING to do with my staff.</p>
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<p>Sometimes I'll find myself 10-20 dollars short, and I'll freak out. But it always finds its way back to the drawer by the next day. </p> Who is responsible? The perso…tag:www.baristaexchange.com,2013-10-23:1688216:Comment:14899452013-10-23T15:59:14.793ZJay Caragayhttps://www.baristaexchange.com/profile/JayCaragay
<p>Who is responsible? The person running the drawer.</p>
<p>On average, we run two drawers per day - usually a morning and evening. The drawers and cash are all handled separately and all totals are notated on a worksheet that's reconciled to the Z report at the end of the shift. </p>
<p>Our cashiers start their shift by counting out their drawer and notating the amount. There is a set amount that should be there. If it is under or over, that is notated. The drawer then runs with the baristas…</p>
<p>Who is responsible? The person running the drawer.</p>
<p>On average, we run two drawers per day - usually a morning and evening. The drawers and cash are all handled separately and all totals are notated on a worksheet that's reconciled to the Z report at the end of the shift. </p>
<p>Our cashiers start their shift by counting out their drawer and notating the amount. There is a set amount that should be there. If it is under or over, that is notated. The drawer then runs with the baristas on shift ringing sales and handling transactions (there are multiple people in the drawer).</p>
<p>At the end of the shift, the drawer is counted and reconciled to the Z report. Any paid in/outs are tallied and the numbers must match. Exactly. We do not offer any sort of "buffer zone" for drawer counts. The numbers must be on the money. If there is a shortage, the cashier must make up the difference. Whether they do it out of pocket or from the pool of tips is their choice, however, the deposit must be on the money. Overages are notated and included in the deposit (It is "better" to be over, but consistent overages are also a flag).</p>
<p>After the deposit is removed from the drawer, the drawer is counted again and that figure is notated. It should be the daily start amount.</p>
<p>Tips are pooled amongst staff. Company does not involve itself in employee tips and admin personnel do not share in the tip pool nor do they involve themselves in the calculation, distribution or any aspect of tips. Company does not allow tipping on credit card transactions. Tipping is strictly cash.</p>
<p>The question about credit card tips came up about a month or so ago and I gave the staff the option of going to credit card based tipping. To do so would require a unanimous vote of the staff, someone to handle calculating tips and disbursement (this would not be a task or financial burden borne by the company), all staff would have to declare tip income on their taxes, credit card and processing fees would have to be deducted from the cc tips and those tips would only be disbursed in their bi-weekly paycheck.</p>
<p>I haven't heard about cc tips ever since.</p>