I'm wondering what coffee cup sizes any of you guys have in-store versus take-out. If you advertise on your menu for S(12), M(16), L(20) for the take-out, what do you serve for your in-store so that a customer doesn't get pissed that you're not serving them exactly 12 oz, 16 oz or 20 oz, etc.? Thoughts? Do you just offer two in-house sizes?

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Ahh... so this question was really directed at the barista from "more established" shops? Thanks for responding anyway, Mike, John P, etc. I thought it was good to see what you guys are doing.
What do you mean by "more established?" 3-7 shops? 15+ years in the business? I'm sure there are a couple of those opinions voiced already. I'm sure you didn't mean any disrespect (or did you?), but I think it's wise to stray a bit from what "that guy" is doing....isn't that why we all don't work for the green mer-man?

Intelligentsia is doing a lot of stuff right, but I'm sure they would be the first to admit they aren't doing everything right. You don't get to where they are without bucking a few trends.
Brady said:
Ahh... so this question was really directed at the barista from "more established" shops? Thanks for responding anyway, Mike, John P, etc. I thought it was good to see what you guys are doing.
Indeed only been "coffee professional" shy of two years. Sure I've only been chasing fresh roast fresh ground fresh brewed whole bean coffee since 1984 when I first started drinking coffee (at age 30), never frequented Charbucks because the first time I tried them it tasted foul, only been roasting 8 years or so, only been an advid follower and practitioner of the Dark Side 7 or so years. But what does never personally settling for bad tasting coffee in my life have to do with anything and applying those principles in my coffee businesses...
And for the record my wee single cafe banned Press Pot to press pots going strictly pour over to order before Intelligentsia.
? We're an established Third Wave shop. Some of our standards are stricter than the wonderful shops you've mentioned.... I don't get the comment.

Also, choice of cup size is not what makes shops like Intelligentsia and Stumptown great. Go and visit, you need the total picture.
We're an established cosmic coffee shop so we're not restricted to any wave of this earth. We offer 12, 16, and 20 ounce home and away sizes because 40% of our customer base are college students, and I'm not ashamed to take their money. We also offer macchiatos and ristrettos on demand.

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