Coffee Shop Manager - Barista Exchange2024-03-28T18:54:54Zhttps://www.baristaexchange.com/forum/topics/coffee-shop-manager-1?commentId=1688216%3AComment%3A1588824&x=1&feed=yes&xn_auth=no I am also on the east coast…tag:www.baristaexchange.com,2016-05-10:1688216:Comment:15888242016-05-10T19:33:32.713ZKathy Fadorsenhttps://www.baristaexchange.com/profile/KathyFadorsen
<p> I am also on the east coast and I have had problems early morning. MIke Spense gave me his cell phone so I could call him personally. He has always answered and at least got me up and running. There has been times he has had the computer tec people call at 11 to fix the problem correctly. The level of service is second to none.</p>
<p> I am also on the east coast and I have had problems early morning. MIke Spense gave me his cell phone so I could call him personally. He has always answered and at least got me up and running. There has been times he has had the computer tec people call at 11 to fix the problem correctly. The level of service is second to none.</p> Hey Stephen, I do read thes…tag:www.baristaexchange.com,2016-05-06:1688216:Comment:15878812016-05-06T20:15:50.898ZMike Spencehttps://www.baristaexchange.com/profile/MikeSpence
<p><br></br> Hey Stephen, I do read these threads. I don't believe I have dodged any of your calls. I'm pretty easy to contact through the phone or sites like this, facebook, twitter etc.</p>
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<p>If I have not communicated with you in some way, I apologize. It's not the way I handle business. You are more than welcome to call directly on the sales line 800-454-4434 or private message me and I'll provide my cell. Yes, I'd agree that I have other people in the company handle support…</p>
<p><br/> Hey Stephen, I do read these threads. I don't believe I have dodged any of your calls. I'm pretty easy to contact through the phone or sites like this, facebook, twitter etc.</p>
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<p>If I have not communicated with you in some way, I apologize. It's not the way I handle business. You are more than welcome to call directly on the sales line 800-454-4434 or private message me and I'll provide my cell. Yes, I'd agree that I have other people in the company handle support etc. I checked and it looks like it has been since 2012 since your stores were on a support plan and that would affect the service. If it was before that, I'd have to know the specifics. </p>
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<p>Stephen, I've explained the hours of operation for us and why we have them set that way. If it is something outside of the normal hours, I've always had customers call me on my cell and we would take care of them. We also try to make sure our customers have a backup plan for this type of thing.</p>
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<p>Give me a call sometime if you would like to talk more! </p>
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<p><cite>Stephen Pazienza said:</cite></p>
<blockquote cite="http://www.baristaexchange.com/forum/topics/coffee-shop-manager-1?commentId=1688216%3AComment%3A1587980&xg_source=msg_com_forum#1688216Comment1588135"><div><div class="xg_user_generated"><p>This is our 12th year using Selby soft and it proves to be a very good platform, However, if you're on the East Coast and you open up at 5:45 AM and you find that your POS is unresponsive, good luck getting support until after 12 PM. Sometimes we never received a return phone call til after 5 PM east coast time. Selby Support is located in Washington and there's a (3) hour difference in time.</p>
<p>Mike Spence; I know that we've spoken on several occasions and I know that you read these threads. You are magical when communicating with up-coming prospective customers but once we signed on; you became like the "Wizard of Oz." No one, not no how gets to speak to the Wizard. You would never take or return my calls directly. But prior to signing up with Selby you were like the good neighbor "State Farm." Yes, Mike these things do come back to haunt you. That's why currently we are looking into another Coffee Shop POS system. If you were going to improve Selby Soft the best thing that you can do is understand that, "We," coffee cafe owners have invested life savings and have it all at risk with our ability to compete with the big guys. When our espresso machines go down or the POS system fails we look foolish and some customers look to the competition for their future coffee needs. I don't need to throw you under the buss Mike because your Software is good but the support from the East Coast is terrible at best.</p>
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</blockquote> Thank you all for all your va…tag:www.baristaexchange.com,2016-05-06:1688216:Comment:15879802016-05-06T18:36:17.756ZTed Linnhttps://www.baristaexchange.com/profile/TedLinn
<p>Thank you all for all your valuable input. I appreciate everyone's comments. I believe we are going with the square register POS system. Ia am already familiar with it and based on calling all these other companies I believe it will be the best fit for our coffee shop. Again thank you all for your input.</p>
<p>Thank you all for all your valuable input. I appreciate everyone's comments. I believe we are going with the square register POS system. Ia am already familiar with it and based on calling all these other companies I believe it will be the best fit for our coffee shop. Again thank you all for your input.</p> This is our 12th year using S…tag:www.baristaexchange.com,2016-05-06:1688216:Comment:15881352016-05-06T17:41:04.480ZStephen Pazienzahttps://www.baristaexchange.com/profile/StephenPazienza
<p>This is our 12th year using Selby soft and it proves to be a very good platform, However, if you're on the East Coast and you open up at 5:45 AM and you find that your POS is unresponsive, good luck getting support until after 12 PM. Sometimes we never received a return phone call til after 5 PM east coast time. Selby Support is located in Washington and there's a (3) hour difference in time.</p>
<p>Mike Spence; I know that we've spoken on several occasions and I know that you read these…</p>
<p>This is our 12th year using Selby soft and it proves to be a very good platform, However, if you're on the East Coast and you open up at 5:45 AM and you find that your POS is unresponsive, good luck getting support until after 12 PM. Sometimes we never received a return phone call til after 5 PM east coast time. Selby Support is located in Washington and there's a (3) hour difference in time.</p>
<p>Mike Spence; I know that we've spoken on several occasions and I know that you read these threads. You are magical when communicating with up-coming prospective customers but once we signed on; you became like the "Wizard of Oz." No one, not no how gets to speak to the Wizard. You would never take or return my calls directly. But prior to signing up with Selby you were like the good neighbor "State Farm." Yes, Mike these things do come back to haunt you. That's why currently we are looking into another Coffee Shop POS system. If you were going to improve Selby Soft the best thing that you can do is understand that, "We," coffee cafe owners have invested life savings and have it all at risk with our ability to compete with the big guys. When our espresso machines go down or the POS system fails we look foolish and some customers look to the competition for their future coffee needs. I don't need to throw you under the buss Mike because your Software is good but the support from the East Coast is terrible at best.</p> Thanks Matt :) tag:www.baristaexchange.com,2016-05-02:1688216:Comment:15877932016-05-02T20:46:15.776ZMike Spencehttps://www.baristaexchange.com/profile/MikeSpence
<p>Thanks Matt :) </p>
<p>Thanks Matt :) </p> Mike at SelbySoft is an activ…tag:www.baristaexchange.com,2016-05-02:1688216:Comment:15877902016-05-02T20:45:22.479ZMatt Millettohttps://www.baristaexchange.com/profile/mattmilletto
<p>Mike at <a href="http://selbysoft.com" target="_blank">SelbySoft</a> is an active member and supporter of bX and I can also attest to his incredible customer service and dedication to the coffee industry. </p>
<p>Mike at <a href="http://selbysoft.com" target="_blank">SelbySoft</a> is an active member and supporter of bX and I can also attest to his incredible customer service and dedication to the coffee industry. </p> Gift cards / reward card…tag:www.baristaexchange.com,2016-04-29:1688216:Comment:15877602016-04-29T15:36:23.728ZKathy Fadorsenhttps://www.baristaexchange.com/profile/KathyFadorsen
<p> Gift cards / reward card is zero dollar per transaction. The only processing I pay for is the ban cards. Kathy</p>
<p> Gift cards / reward card is zero dollar per transaction. The only processing I pay for is the ban cards. Kathy</p> Thanks Steve, I appreciate yo…tag:www.baristaexchange.com,2016-04-27:1688216:Comment:15877242016-04-27T16:36:57.293ZTed Linnhttps://www.baristaexchange.com/profile/TedLinn
<p>Thanks Steve, I appreciate your input. I think we are definitely leaning towards the Square. The only thing I don't like is the price of their reward cards. But I think it may all balance out in the long run.</p>
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<p>Thanks Steve, I appreciate your input. I think we are definitely leaning towards the Square. The only thing I don't like is the price of their reward cards. But I think it may all balance out in the long run.</p>
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<p></p> Aloha Ted,
We have been using…tag:www.baristaexchange.com,2016-04-27:1688216:Comment:15876272016-04-27T16:20:21.557Zsteve meekerhttps://www.baristaexchange.com/profile/stevemeeker
<p>Aloha Ted,</p>
<p>We have been using CSM for many years when the company was CSM. When they were a small company and there support and POS system were great but since they merge with</p>
<p>Granberry the company has changed so much, support fees, transfer fees, update fees etc</p>
<p>it's all about money now, since last year we switch to square and really enjoyed their support, fees, equipment cost, lease program and most of all their CC fees, 2.75% with no swipe fees. Ask square for a free…</p>
<p>Aloha Ted,</p>
<p>We have been using CSM for many years when the company was CSM. When they were a small company and there support and POS system were great but since they merge with</p>
<p>Granberry the company has changed so much, support fees, transfer fees, update fees etc</p>
<p>it's all about money now, since last year we switch to square and really enjoyed their support, fees, equipment cost, lease program and most of all their CC fees, 2.75% with no swipe fees. Ask square for a free demo.</p>
<p>Note: We have 4 stores now on square and the owners really enjoy the system.</p>
<p>Mahalo </p>
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<p></p> Thanks for the endorsement Ka…tag:www.baristaexchange.com,2016-04-20:1688216:Comment:15870402016-04-20T02:40:09.066ZMike Spencehttps://www.baristaexchange.com/profile/MikeSpence
<p>Thanks for the endorsement Kathy :)! <br/> <br/> <cite>Kathy Fadorsen said:</cite></p>
<blockquote cite="http://www.baristaexchange.com/forum/topics/coffee-shop-manager-1#1688216Comment1587215"><div><div class="xg_user_generated"><p>I use Selby soft great system and great support. You get what you pay for.</p>
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<p>Thanks for the endorsement Kathy :)! <br/> <br/> <cite>Kathy Fadorsen said:</cite></p>
<blockquote cite="http://www.baristaexchange.com/forum/topics/coffee-shop-manager-1#1688216Comment1587215"><div><div class="xg_user_generated"><p>I use Selby soft great system and great support. You get what you pay for.</p>
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