Point of Sale System - Barista Exchange2024-03-29T02:02:14Zhttps://www.baristaexchange.com/forum/topics/1688216:Topic:27344?feed=yes&xn_auth=noDennis - I didn't know about…tag:www.baristaexchange.com,2012-11-14:1688216:Comment:14264052012-11-14T14:44:52.069ZMike Spencehttps://www.baristaexchange.com/profile/MikeSpence
<p>Dennis - I didn't know about the trouble. Make sure you send it in so we can repair and get it back out to you asap! Let me know if I can facilitate in any way. </p>
<p>Back to lurking now. . . <br></br> <br></br> <cite>Dennis McQuoid said:</cite></p>
<blockquote cite="http://www.baristaexchange.com/forum/topics/1688216:Topic:27344?id=1688216%3ATopic%3A27344&page=3#1688216Comment1426732"><div><div class="xg_user_generated"><p>Almost two yer old system failed today - maybe power supply? Called…</p>
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<p>Dennis - I didn't know about the trouble. Make sure you send it in so we can repair and get it back out to you asap! Let me know if I can facilitate in any way. </p>
<p>Back to lurking now. . . <br/> <br/> <cite>Dennis McQuoid said:</cite></p>
<blockquote cite="http://www.baristaexchange.com/forum/topics/1688216:Topic:27344?id=1688216%3ATopic%3A27344&page=3#1688216Comment1426732"><div><div class="xg_user_generated"><p>Almost two yer old system failed today - maybe power supply? Called SelbySoft and Dan had me up and running in less than 90 minutes using my laptop and a complete upload of software "and" all my data history. It would have been faster but I was trying to handle customers while dealing with the system and asked him to call me back a couple times.</p>
<p>I have a few minor issues in the past but SelbySoft CS has been very helpful to me each time. They have offered to reconfigure my menu so not to loses data. </p>
<p>Yes there is a cost but overall, I'm very happy with the program and company.</p>
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</blockquote> Almost two yer old system fai…tag:www.baristaexchange.com,2012-11-14:1688216:Comment:14267322012-11-14T05:19:28.344ZDennis McQuoidhttps://www.baristaexchange.com/profile/DennisMcQuoid
<p>Almost two yer old system failed today - maybe power supply? Called SelbySoft and Dan had me up and running in less than 90 minutes using my laptop and a complete upload of software "and" all my data history. It would have been faster but I was trying to handle customers while dealing with the system and asked him to call me back a couple times.</p>
<p>I have a few minor issues in the past but SelbySoft CS has been very helpful to me each time. They have offered to reconfigure my menu so not…</p>
<p>Almost two yer old system failed today - maybe power supply? Called SelbySoft and Dan had me up and running in less than 90 minutes using my laptop and a complete upload of software "and" all my data history. It would have been faster but I was trying to handle customers while dealing with the system and asked him to call me back a couple times.</p>
<p>I have a few minor issues in the past but SelbySoft CS has been very helpful to me each time. They have offered to reconfigure my menu so not to loses data. </p>
<p>Yes there is a cost but overall, I'm very happy with the program and company.</p> It looks like the iPad is the…tag:www.baristaexchange.com,2012-11-13:1688216:Comment:14264532012-11-13T21:25:03.754ZMichael B.https://www.baristaexchange.com/profile/MichaelB
<p>It looks like the iPad is the way to go, but which system? I have good things about Shopkeep...any other suggestions/positive experiences?</p>
<p>It looks like the iPad is the way to go, but which system? I have good things about Shopkeep...any other suggestions/positive experiences?</p> Point of sale should be done…tag:www.baristaexchange.com,2012-11-02:1688216:Comment:14238102012-11-02T17:24:50.008Zhenry ghttps://www.baristaexchange.com/profile/henryg
<p>Point of sale should be done on the iPad! It's better and cheaper. What more can you ask for!?</p>
<p>Point of sale should be done on the iPad! It's better and cheaper. What more can you ask for!?</p> Hey Curtis,
I've sent you a…tag:www.baristaexchange.com,2012-04-02:1688216:Comment:13701552012-04-02T16:05:50.112ZMike Spencehttps://www.baristaexchange.com/profile/MikeSpence
<p>Hey Curtis, </p>
<p>I've sent you an email about your issue here. I'm a little confused as we had no messages from you this weekend according to our logs. Additionally it looks like the last two calls were from 3/20 and 11/28. Please call me or shoot me an email and we can see where we can help. </p>
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<p><br></br> <cite>Curtis Drollinger said:…</cite></p>
<p>Hey Curtis, </p>
<p>I've sent you an email about your issue here. I'm a little confused as we had no messages from you this weekend according to our logs. Additionally it looks like the last two calls were from 3/20 and 11/28. Please call me or shoot me an email and we can see where we can help. </p>
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<p><br/> <cite>Curtis Drollinger said:</cite></p>
<blockquote cite="http://www.baristaexchange.com/forum/topics/1688216:Topic:27344?xg_source=msg_com_forum&id=1688216%3ATopic%3A27344&page=2#1688216Comment1369821"><div><div class="xg_user_generated"><p>The Selbysoft product is very clunky, antiquated, and hard to use. The support is very limited, I was told that my issue "wasn't an emergency so if you would call back, that would be great". I guess if you work on the west coast, and during their hours, you can get support. I am selling mine after 6 months.</p>
<p>Curtis</p>
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</blockquote> I have used Selby Soft for 5…tag:www.baristaexchange.com,2012-04-02:1688216:Comment:13700922012-04-02T15:44:00.379ZKathy Fadorsenhttps://www.baristaexchange.com/profile/KathyFadorsen
<p>I have used Selby Soft for 5 years and I am in Ohio eastern standard time I was having a problem with gift cards not working in the a.m. we open at 6 which is 3 in the morning in washington state where Selby soft is. I had the number to call and woke them up a number of times they always answered and fixed the problem. They traced it back to someone else closing there system at the same time I was opening. The point being even being in a different time zone they where always their to help…</p>
<p>I have used Selby Soft for 5 years and I am in Ohio eastern standard time I was having a problem with gift cards not working in the a.m. we open at 6 which is 3 in the morning in washington state where Selby soft is. I had the number to call and woke them up a number of times they always answered and fixed the problem. They traced it back to someone else closing there system at the same time I was opening. The point being even being in a different time zone they where always their to help and fixed the problem. And I would want a chance to clear my name if someone wrote something that one of my employees did that no one made me aware of. Also the price for support is right in line I have had the support contract for all 5 years I missed the deadline and they called me three weeks later and reinstated it for the 750 price.</p> We have been using Aldelo for…tag:www.baristaexchange.com,2012-04-01:1688216:Comment:13700472012-04-01T23:43:23.108Znick placakishttps://www.baristaexchange.com/profile/nickplacakis
<p>We have been using Aldelo for 3 years now and we love it. It has all the report features which make analysis a snap. We customize it to our shop and products and it's really simple to do. If I can do it anyone can. My whole system, which includes touch screen, pole display, card swipe, pc, receipt printer and keyboard for $2500. No added costs, no monthly fees. I own the system and the license for the software. I can provide you with the person who I got the system set-up from but honestly…</p>
<p>We have been using Aldelo for 3 years now and we love it. It has all the report features which make analysis a snap. We customize it to our shop and products and it's really simple to do. If I can do it anyone can. My whole system, which includes touch screen, pole display, card swipe, pc, receipt printer and keyboard for $2500. No added costs, no monthly fees. I own the system and the license for the software. I can provide you with the person who I got the system set-up from but honestly there are many computer companies out there who can outfit a package and set up Aldelo software. This is the best price I have seen so far for a complete system and there are no obligations after purchase. We operate a high volume coffee shop in a resort area and we get slammed every day for 10 weeks and the system has worked flawlessly.</p>
<p>NICK</p> It's a little annoying that a…tag:www.baristaexchange.com,2012-04-01:1688216:Comment:13699652012-04-01T18:33:13.298ZRoman Lealhttps://www.baristaexchange.com/profile/RomanLeal
<p>It's a little annoying that all of these POS discussions inevitably get hijacked by people trying to push their products. </p>
<p>It's a little annoying that all of these POS discussions inevitably get hijacked by people trying to push their products. </p> Curtis, I'm not sure what hap…tag:www.baristaexchange.com,2012-04-01:1688216:Comment:13697592012-04-01T04:20:11.757ZMike Spencehttps://www.baristaexchange.com/profile/MikeSpence
<p>Curtis, I'm not sure what happened with your support call but I wish you would have emailed / called or contacted me. I'm more than happy to straighten out whatever is going on. I requested to have our customer service manager check into this today as well. Can we follow up Friday and see if I can sort things out? <br></br> <br></br> <cite>Curtis Drollinger said:…</cite></p>
<p>Curtis, I'm not sure what happened with your support call but I wish you would have emailed / called or contacted me. I'm more than happy to straighten out whatever is going on. I requested to have our customer service manager check into this today as well. Can we follow up Friday and see if I can sort things out? <br/> <br/> <cite>Curtis Drollinger said:</cite></p>
<blockquote cite="http://www.baristaexchange.com/forum/topics/1688216:Topic:27344?id=1688216%3ATopic%3A27344&page=2#1688216Comment1369821"><div><div class="xg_user_generated"><p>The Selbysoft product is very clunky, antiquated, and hard to use. The support is very limited, I was told that my issue "wasn't an emergency so if you would call back, that would be great". I guess if you work on the west coast, and during their hours, you can get support. I am selling mine after 6 months.</p>
<p>Curtis</p>
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</blockquote> The Selbysoft product is very…tag:www.baristaexchange.com,2012-03-31:1688216:Comment:13698212012-03-31T19:25:29.551ZCurtis Drollingerhttps://www.baristaexchange.com/profile/CurtisDrollinger
<p>The Selbysoft product is very clunky, antiquated, and hard to use. The support is very limited, I was told that my issue "wasn't an emergency so if you would call back, that would be great". I guess if you work on the west coast, and during their hours, you can get support. I am selling mine after 6 months.</p>
<p>Curtis</p>
<p>The Selbysoft product is very clunky, antiquated, and hard to use. The support is very limited, I was told that my issue "wasn't an emergency so if you would call back, that would be great". I guess if you work on the west coast, and during their hours, you can get support. I am selling mine after 6 months.</p>
<p>Curtis</p>