All Blog Posts Tagged 'speed' (1)
No Man Can Serve Two (or Three) Masters
Time and time again, when I talk to people about coffee business strategy it seems the top priority is speed. "I want the customer to be able to be in and out in 90 seconds or less," and the like seem to have somehow become the goal to strive for in regards to customer service.
Fine. Good. Quick service is hard to look down on, but is that all there is to it? Of course not!
Now, don't get me wrong. I'm not saying that speed isn't a noble practice. I'm saying that it… Continue
Fine. Good. Quick service is hard to look down on, but is that all there is to it? Of course not!
Now, don't get me wrong. I'm not saying that speed isn't a noble practice. I'm saying that it… Continue
Added by Jason Haeger on April 28, 2008 at 9:30am — 23 Comments
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