September 2013 Blog Posts (2)

Shanghai Espresso



Great new spot in shanghai, no signs, no advertising, just great and unpretentious coffee.  Chinese owner, great space and super friendly.  Just happened to walk by and stopped in, stayed for 2 hours and chatted with the owner.…

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Added by scott on September 22, 2013 at 8:46am — No Comments

Service and Customer relationship building

Is it enough to have a friendly face and smile for each order or should we go further for customers? its always been the job of the marketing team to push the image , service and products of Cafe's , Roasters , and Bistros . I grew up in cafes and tasted the best of service and the worst and i found that if staff are not excited about there job title or just do the job cause they need a job.  This affects the Customer consumption perception of the SHOP , the PRODUCT and the PRICE and STAFF…

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Added by Paolo Panicco on September 20, 2013 at 3:05pm — No Comments

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